On the phone w Financial aid for 5 hours only for them to hang up on me I’m exhausted at this point.
I’m sorry yall i just need to vent because clearly getting a hold of someone is impossible. I understand the call volume is not in their control and they are doing their best but this is just ridiculous. It wasn’t nearly this chaotic and disorganized when I started my freshman year.
For the last two weeks I have been sent on a wild goose chase because everytime I speak to someone I get a different answer-IF IM EVEN ABLE to get a hold of someone that is. I was just on hold for 5 hours and when I finally get a hold of someone, they escalate my call to a specialist and I remain on hold for another hour only to get hung up on. Now I’m on the phone again waiting with the queue position 89 and probably not gonna be able to talk to anyone because it’s already too late in the day.
Last week I went through the same thing, called three times, waited on hold for hours only to ask one quick question: when the SAP appeal opens up so I can upload my documents only to be told every time “it opens up sometime this week, idk what day.” Well imagine my surprise when I wake up to an email disqualifying my SAP appeal, I wasn’t even able to upload my supporting documents so now I’m back to square one. I’m just so frustrated idk what to do because clearly I can’t get a hold of anyone. I’m going through all of this probably to only be told “try again next semester” which is exactly what happened to me LAST semester.
I’m so close to finishing my AA but it’s being prolonged because I just can’t get over this hurdle, I seriously feel like transferring somewhere else just to finish it because this is ridiculous.