u/tiltedsun

33k Mealkitters

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33k Meal Pingers

• Most meal kit services offer promotional boxes or discounts to new customers and existing ones, for referrals.

• Let's help one another get discounts! Request discounts, send invitations and share your affiliate links below.

• While you should always disclose affiliate links, please assume that every post in this thread is reciprocal.

• Please specify your country of origin, if other than U.S.

• Do not spam this thread. Edit & update your previous posts. Duplicate posts will be removed.

I needed to change my email address, discover I can't.

Support "To change your email address, cancel your account, create a new one. Oh you may be flagged for fraud."

Me "Can I get a manager to promise me I won't be punished."

Support does absolutely everything to not have a manager state I won't be punished.

Support helpfully cancels my account without telling me. This was a soft cancel, I can still go back in and reactivate that account with my old email address.

Create a new account, discover I can't re-enroll in a program for free shipping and other discounts.

"As per policy, we cannot transfer that from account to a different account."

Less than a day later after canceling my orders, "Sorry about that, here's a discount and maybe we will re-enroll you later."

Grand scheme of things it would have been better if they didn't have any support versus this experience.

Also the abundance of low value chatbot "AI" formatted responses feels an extra layer of insult to absolutely failing this badly. There is no way they can fix this because I just wanted to change my email address.

God forbid "cathy.douchebag_exhusbands_surname@mailservice.com", "xxxEdgelord69_420xxx@msm.com", or "CookUnityWasHackedAndMyAddressWasStolen@yahoo.com" would want to change their email address! I mean that's such a weird thing, why would anyone ever want to change their email address?

Haven't devolved down to using curse words but their automated system keeps contacting me asking "How was your customer support experience? Blah blah lip service about being competent."

I guess back to factor, I heard they're only half as soggy as it used to be!

I, like many others, use email aliases for each service (you should too) and have found my alias associated exclusively with CookUnity has started getting a bunch of phishing/spam emails.

According to multiple sources, there was a data breach on June 1st where customer names, emails, and addresses were accessed and being shared on a hacking forum. The situation has been reported to support by multiple people and according to at least one user they have acknowledged a "cybersecurity incident involving malicious activity" as of a few days ago with no notice to the actual users who had their information stolen.

The leaked information has been available for well over 2 weeks now so I think its fair to say they have no interest even vaguely disclosing the situation to their customers.

You can read more about the data breach here:

https://x.com/DarkWebInformer/status/2061580773816520924

32k Meal Pingers

• Most meal kit services offer promotional boxes or discounts to new customers and existing ones, for referrals.

• Let's help one another get discounts! Request discounts, send invitations and share your affiliate links below.

• While you should always disclose affiliate links, please assume that every post in this thread is reciprocal.

• Please specify your country of origin, if other than U.S.

• Do not spam this thread. Edit & update your previous posts. Duplicate posts will be removed.

33k Mealkitters

• Most meal kit services offer promotional boxes or discounts to new customers and existing ones, for referrals.

• Let's help one another get discounts! Request discounts, send invitations and share your affiliate links below.

• While you should always disclose affiliate links, please assume that every post in this thread is reciprocal.

• Please specify your country of origin, if other than U.S.

• Do not spam this thread. Edit & update your previous posts. Duplicate posts will be removed.

32k Mealkitters

• Most meal kit services offer promotional boxes or discounts to new customers and existing ones, for referrals.

• Let's help one another get discounts! Request discounts, send invitations and share your affiliate links below.

• While you should always disclose affiliate links, please assume that every post in this thread is reciprocal.

• Please specify your country of origin, if other than U.S.

• Do not spam this thread. Edit & update your previous posts. Duplicate posts will be removed.

30k Meal Pingers

• Most meal kit services offer promotional boxes or discounts to new customers and existing ones, for referrals.

• Let's help one another get discounts! Request discounts, send invitations and share your affiliate links below.

• While you should always disclose affiliate links, please assume that every post in this thread is reciprocal.

• Please specify your country of origin, if other than U.S.

• Do not spam this thread. Edit & update your previous posts. Duplicate posts will be removed.