u/timbit-123

I rented a car in California through Turo and used toll roads during my trip. I understand that the actual toll charges are my responsibility.

About a month after the rental ended, the host sent me an invoice for toll violations and penalties. This was my first time renting through Turo, and I was under the impression that tolls would be handled through the rental process (the host pays them and charges the guest through the app), like alot of rental companies do. And because of this, even though I thought to pay the tolls myself I didn’t because I decided I’d just wait for the invoice through Turo. Which I realize now was my big mistake.

I’m not disputing the toll charges themselves, but I’m wondering if anything can be done about the penalties since I was never aware of the process to avoid them.

Is there anything that can be done in this scenario? Am I toast? 🍞

Edited for clarity and context

Edit 2: received support from Turo and it’s been dealt with. Turns out I’m not toast. Thanks everyone. Let’s be kinder to each other!