Ai Express not refunding Neu coins
Facing a very weird issue with Air India Express and Tata Neu.
I was booking a flight through the Air India Express and reached the payment page. I noticed extra convenience fees being added, so I did not complete the payment. However, despite the payment not being completed, my Tata Neu Coins still got deducted and a booking got created with pending payment.
Now both companies are redirecting me to each other:
- Air India Express says contact Tata Neu
- Tata Neu says Air India Express has to process the refund
What makes it worse is Air India Express support told me I need to pay the remaining booking amount first and then cancel the booking to get the coins back, which honestly makes no sense because I never completed the booking/payment.
Has anyone faced this before? Any suggestions on how to escalate this properly?