u/yerbamateblood

I’m an American who was visiting friends in France when I accidentally spilled a drink on my 2022 MacBook Air. The display started acting strangely but the computer still worked, so I brought it to an Apple Store in France.

I showed them I had AppleCare+, but they said diagnosis would take about 10 days and I was leaving France before then, so I kept using the laptop temporarily.

That same night, the battery started overheating/burning and the computer stopped turning on entirely. I immediately brought it back to the Apple Store. They again said they needed around 10 days for diagnosis and would repair components individually rather than replace the machine outright.

Since I had to leave France, I left the MacBook with a friend, who submitted it for diagnosis on my behalf.

Now Apple says they found an “additional problem” not covered by AppleCare+: allegedly the display had previously been replaced. But that makes no sense because I bought this MacBook brand new in 2022 and have NEVER had the screen replaced or repaired by anyone.

I’m trying to understand what the best course of action is here, where and how best to escalate this.

I’m especially frustrated because I’ve been paying for AppleCare+ continuously, and now it feels like they’re pulling out all the stops to try to avoid honoring the coverage

Any advice appreciated.