r/CommunityManager

We’re looking for a Customer Success Manager / Community Manager for the School of Barbering.

This is NOT a “just answer messages” type of role.

We’re looking for someone who genuinely cares about people, understands accountability, follows systems, communicates well, and wants to grow with a fast-moving education/community brand.

This role is for someone who wants to become part of the team long term — not just another employee.

What you’d be doing:

• Managing and checking in with students inside Discord & Skool
• Tracking student progress, activity, and consistency
• Following up with inactive members
• Helping keep students accountable to posting content consistently
• Organizing logs, notes, posting schedules, and student updates
• Auditing active/inactive memberships weekly
• Identifying students getting results and scheduling testimonial calls
• Reporting student progress/issues back to the leadership team
• Helping maintain culture, energy, and structure inside the community

Important:

This is NOT a coaching role.
You are not responsible for giving advice or selling.
Your role is accountability, organization, communication, follow-through, and helping students stay engaged.

What we’re looking for:

• Strong communication skills
• Organized and proactive
• Actually cares about helping people succeed
• Understands Discord, Skool, Zoom, spreadsheets, etc.
• Reliable and consistent
• Comfortable following systems/SOPs
• Wants to grow with the company long term
• Bonus if you understand barbering, content creation, personal branding, or online communities

Schedule:

Morning check-ins + evening check-ins daily (around 4 hours total split throughout the day)
This is more of a partnership mentality role. We care a lot about culture and finding the right person.

Salary range:

We care more about finding the right long-term person than checking boxes. Starting compensation is roughly $400–$600/month, depending on experience and fit.

If interested, comment or DM:

• Your experience
• Why you think you’d be a good fit
• Any communities/programs you’ve managed before
• Your timezone

I’m working on user segmentation for our community/product and want to learn from people who’ve done this in a thoughtful way—not just “active vs inactive,” but something deeper.

A few things I’m curious about:

1. Have you built a segmentation framework that you actually use day-to-day (not just in a slide deck)?

2. What dimensions do you segment on? (e.g. behavior, engagement, value, lifecycle, motivation, channel, content preference, etc.)

3. What was the original goal when you designed it—retention, personalization, moderation, monetization, advocacy, something else?

4. How do you think about segmentation in your own words—what is it *for*, and what mistakes should we avoid?

Would love to hear real examples, even if your setup is messy or still evolving. Thanks!

Q: Are all cm have a strong heart to face all the community things? Or perhaps I am just too fragile personally?

BG: I have a little technical & product & user views/vibes. It’s hard to reconcile the inconsistency here and there, always.

I can translate emotional community pain points into feature requests and prioritization roadmaps. The point is, users complaints hurt me sometimes despite that it’s not my product or my fault.

Also, it’s hard to handle with devs. Some of them are unprofessional, pompous and defiant. They introduced bugs and caused community disasters. They don’t know how to deal with users’ emotions. But they have the right to interrupt my work, they “inform” me to deal with the community post. Ridiculous.

Long story short, all things torment me at the same time.

I am gonna to quit but is it the issue of me or just this title?

I keep running into the same weird thing in founder Discords and Telegram groups: people join, sit there quietly, and never say a word. The group can be active, but it still feels like most of the room is just watching from the sidelines.

At first I assumed they were just not that interested. Now I'm less sure. A lot of lurkers probably do care, but they don't see a clear reason to speak up yet. Or they don't trust the room. Or there's no obvious moment where their input feels useful. That part is a little frustrating, honestly, because it makes the whole community feel more alive than it really is.

I'm starting to think the problem is less about member motivation and more about participation design. Maybe the onboarding is vague. Maybe the group is too noisy. Maybe people don't feel like anyone will notice their comment anyway.

My short version is that silent members may not be disengaged, just under-invited. What have you seen work, if anything, to get lurkers to actually participate?

Hey everyone! I’m a Community Manager and my company gives us a yearly professional development stipend ($500), so I’m trying to decide what to use it on this year.

My current role focuses a lot on online communities/conversations across Reddit, forums, reviews, etc. community engagement, customer experience marketing, reputation/review management, content that supports communities, and AI/GEO/search visibility tied to online discussions.

Would love recommendations for conferences, webinars, courses, certifications, memberships, or anything else that genuinely helped you in areas. Open to virtual or in-person. Anything you’d recommend? Thanks in advance!

For reference,I am coming from a social media management back ground and this is my first full on community role.

Hey! I’m researching activity planning in senior living. Can you show me or describe how you put together your monthly calendar? Just curious about the actual process — how long it takes, what tools you use, that’s it

I'm building out content looking for my ideal clients. Currently using IG reels to build trust, engagement, and follows. I intend on creating ads down the line as well as improving my content quality. Question to those more established, what are ya'll doing different, and what tips could you recommend to growing a community?

I’ve noticed that a lot of online communities don’t suddenly become inactive overnight.

Usually there are smaller warning signs first:

• conversations getting more repetitive
• fewer members initiating discussions
• activity concentrating around the same small group of people
• people reading but not participating as much
• newer members struggling to integrate

Curious what patterns other community managers notice before a community starts feeling less active or connected.

I've noticed a pattern across a lot of online communities (especially Discord-based ones):

Sometimes the community itself doesn't seem "dead" people still join, view content, react occasionally, but actual participation slowly fades over time.

It made me wonder if inactivity is always about lack of interest, or if it's more about members no longer feeling meaningfully involved in the community itself.

Curious how other community managers/builders see this.

I host a lot of events, both intimate and large scale, and I’ve found a lot of frustration using traditional sites like Eventbrite and Luma and partiful- all feel designed for straight up teenagers sometimes with their sophistication levels 🙃 a friend in SF told me to check out this other site Social Loop.ai and it feels completely bespoke which I’m liking and the plans (I’m on free currently) are very generous towards hosts. Wondering if anyone else has checked it out yet? I’ve only tried on a small event so far but looks like it may be even better at scale

I'm in the middle of setting up onboarding flows for our community platform. The goal is to make the user comfortable, and motivate them to take a simple, low-effort action within first few minutes of signing up.

I'm however, exploring multiple ideas:

- asking users to complete their profile
- ask them to choose areas of interest (from a preset list, customized per community)
- nudge them to like / comment on existing post
- offering a reward (I don't like this; but I'm willing to experiment)

Is there anything else - that has worked? I'm open to all ideas. Thank you in advance!

I've recently started some online communities, and while I'm happy that they're successful, I'm finding the management of them quite tough at times. Mainly the loneliness of not having anyone to share ideas with or ask for advice. I would love to hang out with other CMS and grab drinks or food etc. Does anyone run a meetup I could join or would be up for meeting IRL?

I don’t think there is a better place to ask it.. I’ll be happy to gear your advices and experience.