r/CommunityManager

Back in 2022, I was building a community for SaaS that I worked for. When were looking to move our community off Slack.

I mainly focused on the UX and Analytics - and shortlisted a few platforms. Picked a platform that we abandoned after 8 months.

Most of the community platforms offer similar features; so I'm curious to know what do my fellow community builders, marketing pros look for in a community platform?

- Overall look and feel - UX

- Analytics - super important.

- Easy Signup / SSO - important

Would love to know what influences your decision - and why?

Thank you in advance.

I recently created a Reddit community (r/MarketingInPractice) focused on practical marketing discussions, where marketers can share real experiences, challenges, ideas, and lessons learned.

I’m new to managing a community and would love to hear from people who have experience building one. What worked for you when you were starting out, and what mistakes should I avoid? Any practical suggestions on growing engagement and creating an active community would be appreciated.

Is it IRL or URL based? Is it on Reddit?

Hi, apologies if this is the wrong tag. I'm helping to organise a community tooling hack day in London with the goal of helping community managers share ideas and skills. This time we're looking into free, self-hosted alternatives to Meetup and Slack, is that something folks here would be interested in?

Hi gentlemen, if anyone is looking for a community manager, here I am with six years of experience. Focused on Telegram, Discord, and X, and good at content creation as well. Hit me up if you need to talk about it :)

Most community platforms give you some form of analytics.

But numbers such as members, posts, comments, and views don’t necessarily tell you what is actually happening inside a community.

If you could have one piece of information about your community that you don’t currently have:

What would you want to know?

For example:

- What topics are becoming important?
- Why are members becoming less active?
- Which questions keep coming up?
- What are new members struggling with?
- Which rules are causing problems?
- What do members want but rarely say directly?

What would be most useful to you?

Does anyone here have any experience with upgrading to the Circle community plus plan? I believe this is ideal for enterprise and large communities at scale. We are curious if this will be a solution we want to move forward with. A pretty significant investment so I’m curious how much the plus plan ranges and does it come with a customer success person and how hands-on is that customer success manager?

I have a trading Discord filled with about 780 members as of this post. We constantly have around at least 40 members online at most times. During market hours it can go to 50-60.

After looking at other servers, I found out that a good benchmark to see if your server is active or at least as online members is having 10% of your total members online.

Now don't get me wrong, the trading server is active during the day we talk about stocks and trading all the time. But during the afternoon, it tends to slow down and during the evening talking normally goes from slim to none. I understand people are away from the charts and aren't trading at night as much so it makes sense.

But my problem is growing the server and bringing in real members. We currently post on social media and run ad campaigns from time to time on social media. Conversion rates from those ads are currently low (have only ran about 3 ad campaigns to this day though).

I want to bring in more real members who are experienced traders and investors in the stocks and futures market, but I'm not sure of another method of growth.

With the right tools, I believe we can reach 1,000 members before the end of 2026, but I just need to find those right tools. We are on disboard and social media.

Does anyone have any suggestions or tips that we could use to help increase server activity and the amount of members in the server? (Real traders and investors, not bots or spam accounts)

I made a community now i am confuse how i can turn into a business

Hi all,

So, i have created a community of youth(20s to 35) and i am joining weekly meetups and all but jow the issue is how to scale it. How to get sponsors? How to close deals? I get do much issues with cafe collabs and our ticket size is very small.

Give me some suggestions and whats your thought on it?

I run a healthcare wellness company and have approximately 30 members. I’m looking for software to help aggregate all our separate processes. Ideally, I would like a community where I can post continuing education post updates. Store files of reference material for people and additionally handle some of the billing that I do for the community. Specifically, our members have a monthly fee and they have individual invoices each month based on specific activity in the group such as visits and purchases. Right now I use stripe with their invoicing to send the invoice invoices. I managed my membership and Google sheets and stripe. I use GroupMe for all my communication and Google drives for all of my files. Things get lost in between all of the different communication channels that combined with receiving personal text messages from members of the group I’d like to consolidate and build a community now so that as I scale, I’m providing a community rather than just a service.

I’ve been looking at apps like circle and slack. I need something that simple to get around, but I want it to have an upscale feel.

I think I’d rather have the ongoing sustainability. To me, it better helps me budget, use it as a beacon to other sponsors and helps me grow membership. It feels more like a relationship than grifting our community for a one-off blitz. But maybe this is just me. curious what others think?

i don’t know if ppl are able to join my communit, make posts and such, how do i make it soo ppl can search for my subreddit, thanks

It feels like a lot of online spaces have become places to consume things rather than actually interact with people.

You scroll, see something interesting, maybe leave a comment, and move on.

But what makes a community feel like a place you actually belong to?

• The people?
• Inside jokes?
• Regular discussions?
• Live interactions?
• Something else?

What’s one community you keep coming back to, and why?