r/DpdDelivery

So I bought a Nespresso Coffee Machine for my girlfriend's birthday from Amazon. DPD, with their expertise in fucking up, delivers the package to a completely different town...

So I contacted both DPD and Amazon, but DPD told me to contact the seller and they can't do anything about it, and Amazon said that since it has been 'delivered' they can't redeliver the item, but just start a refund process.

What's more annoying is that it was the last stock available from the seller and I can't reorder it as well, even if I got it refunded.

Like how is DPD's infrastructure so fucked up that they send an item with the correct delivery address stuck on it, and it doesn't get flagged once by the wrong depot, delivery centre AND the delivery driver.

I'm beyond pissed with no clue what to do as time is ticking...

Small package was delivered on the ground, outside! Not even in the mailbox!
DPD is the worst, god damn shit parcel service ever!
What a shitty company.

I've a package the seller says was sent out with no issues while DPD list themselves as still waiting on it. As I'm probably going to get the runaround on this I'll need DPD's answer written and able to be shown to the other party if needed.

To that end how do I contact DPD via Email? Their site is actively hostile to being useful and does not list it.

Update: Driver’s colleague stopped by at the 11th hour of the deadline and gave me the money.

About 10 days ago, a driver delivering to a neighbour drove over my front garden while poorly trying to turn around. He knocked over a light and broke a large garden ornament which cannot be repaired. I was at home at the time and saw it, so went outside.

He asked me not to report him and said he would personally reimburse me the cost of the ornament. He gave me his phone number and said to text him how much it cost. The following day I sent him a link to the cheapest replacement I could find - £58.99. He asked for my bank details and said he would transfer the money. Not a chance. I said he could put the money in an envelope and put it through my letter box. He agreed and said he’d come on Monday just gone. That didn’t happen.

Last Monday he messaged to say it was his day off and he’d come on Tuesday. That didn’t happen. On Saturday I messaged to say it had been over a week since the incident and if I didn’t hear from him by today I would contact DPD to recover the cost. I also said he could transfer the money via PayPal instead and gave him an email address. He messaged me shortly after saying a colleague would bring me the money on Sunday (yesterday) and to confirm after he had arrived.

Last night I messaged him to say his colleague didn’t come. 10mins later I get a WhatsApp message from said colleague who said he was too busy to collect the money from the driver and would message me this morning to tell me when he’s coming. I’ve not heard from him at all as yet. So now not only has the driver given my address to a random person without my permission, he’s also now given them my phone number…

I don’t know what to do at this point. The driver asked me not to report him so I didn’t, in good faith that he would reimburse me. Both him and a random guy have my address and phone number now and I’m concerned if I file a report for the damage there may be some sort of reprisal from either of them. Any advice please? I have the whole incident and conversation afterwards recorded on my Ring doorbell.

I just watched my dpd driver park outside turn his head 2 times and then drive off, I paid extra to have it delivered today as I need a new phone. Called dpd nothing they can do apparently apart from wait for tomorrow but im not able to go to work now because I need a phone for work.