
Great customer service from factor
Bought factor one couple months ago, headset area have a paint flaw, asked bikeshop they said sorry cant do to much, they do not have a touch up paint. asked me to contact factor.
had same thing with my canyon bike, canyon send me touch up paint also refunded $500(well, also because my bike expensive).
emailed factor website 2 months ago for 3 times, auto replied with case number and never ever got any actual reply from them.
tried to contact the website again saying im interested about purchase factor bikes, replied me the second day.
what an irony.