r/FactorBikes

Great customer service from factor

Great customer service from factor

Bought factor one couple months ago, headset area have a paint flaw, asked bikeshop they said sorry cant do to much, they do not have a touch up paint. asked me to contact factor.

had same thing with my canyon bike, canyon send me touch up paint also refunded $500(well, also because my bike expensive).

emailed factor website 2 months ago for 3 times, auto replied with case number and never ever got any actual reply from them.

tried to contact the website again saying im interested about purchase factor bikes, replied me the second day.

what an irony.

https://preview.redd.it/70idg5n78g6h1.png?width=1011&format=png&auto=webp&s=57c0c7d22149e6e645371eb5ae930631bff962e6

reddit.com
u/KookyDescription9529 — 2 days ago

Factor one weight

Ok, so I’ve posted this bike with the weight while ago and people doesn’t believe this is a 8.54kg bike.

And recently I did some upgrades for it and weight it again with parktool lifting scale and my commercial kitchen scale.

Both scale shows around 8.43kg

Factor one nimble cloud,58cm/0offset seatpost, uncut

20mm rise 110mm bar
Ceramic speed BB comes with the frameset

Bottle cage included, computer mount installed

Full sram red E1, 48/35 powermeter chainring set. 10-36 red cassette.

Enve ses 6.7, Pirelli 28c p zero sl-r, both160mm galfer rotor(saved 80grams from sram rotor, hooray)

Shimano UT +5mm pedal(if i switch on my DA pedal probably save another 20grams lol)

Selle italia SLR 3d (145mm) not includ in the photo cuz I just took it off to weight it, 147grams

With all that 8.43kg. If you planning to buying this bike in similar size and color to build, then most likely the weight will be around 8.5kg, I’ve think I had spent the top money on this bike.

So I don’t know how these people in Nero show can have a same colorway factor one for 7.8kg, especially I’m sure they are using sram force e1.

Not trying to flexing the spec or the bike, that’s why I picked a horrible photo to show the build. Just saying the truth. Bike rides all right, still getting used to it. Not here to review the ride quality or bla bla.

Factor has never mentioned the weight of this bike, and all the weight details was from these 3rd party medias, lol. I wonder what brother rob gonna say about it.

u/KookyDescription9529 — 12 days ago