r/HiltonGrandVacation

I have another trip coming up next month and I know they will call about an “owner update.”  I don’t mind taking their money and waist an hour in the morning as nothing really opens until 10 am.  How do you address the owner updates when you don’t intend to buy anything?  Do you act like you are wanting to upgrade or just tell you are there to hear what might be new?   I know I am just wasting their time for free money.  By the way, I have bought my timeshares off the resale market.

Looking at buying in resale and considering a couple east cost locations for the home location; DC, Va Beach or Hilton Head- we love all three. my question is, how do I research location demand to buy time at other locations or doesn’t this matter? is it more about the demand on the location we want to travel to- like Scottsdale?

I paid Hilton Grand Vacations $199 last March for a promotional vacation package that I acquiesced to only after they threw in a 4-night cruise certificate for a future additional $199. When I revised my reservation in April, they made me pay the $199 for the cruise certificate, which I was to receive only after attending the show-and-tell during my HGV "vacation". I attended the HGV sales presentation last Tuesday and received my certificate as promised. The cruise is through the Odenza Marketing Group, and I now understand that HGV often gives these out as promotions. The problem with the cruise is the fine print. Without going into details, it is, for me, a horrible value, and I want to get my $199 back. My ability to do so may be contingent on whether the $199 I paid in April stayed with HGV or was forwarded to Odenza. According to the Odenza certificate, I "may cancel this contract without penalty or obligation within 30 days from the date of purchase or receipt of the vacation certificate, whichever occurs later." I am easily within the 30-day window from receipt of the certificate. Does anyone know if my $199 is refundable from Odenza?

I’m Canadian and we signed a new HGV contract yesterday in California (so 7 days to regret). We didn’t pick a crazily expensive package (Total $14K, ~6500 Club points every other year, maintenance+fees around $1100 per year) and the manager threw in 130K Hilton Honor points + additional 15K Club points to sweeten the deal.

To me, it’s something that we can afford also we’ll be able to use in the next few years. When I average out the numbers, it seems to be cheaper than what we’re going to spend out of pocket each year. But like every other said, we’ll be stuck with Hilton properties and now we’re staying between Marriott and Hilton due to the credits cards we’re holding (Bonvoy Brilliant and Hilton Aspire). Another reason why we sign up because I’ve almost run out off all the credit card sign up bonuses for Bonvoy and Hilton credit cards and our vacations in the past few years were heavily relying on those points.

That’s why I feel the timeshare might be able to give me a consistent way of doing affordable vacations in the next 10+ years.

Therefore I’m asking about your opinions - is there anything good about purchasing a package from a sales person? And do you think I picked a shitty package?

Also, the most important thing - if I want to rescind, should I send out the formal letter while I’m still in the US, or I can do it when I’m back in Canada in two days (still within 7-day window)?

Thanks y’all!

When did Hilton Honors customer service get SO BAD?? Hilton has been my go-to for work travel for the last ten years and it feels like loyalty is no longer a concept to them. Does everyone get this feeling?
Four months ago, someone attempted to drain my honors account, so I called them to report it. They offered to lock it down while I changed passwords and removed it from my Amazon account (the source of the fraud). Diamond Desk ("DD") associate Anna gave me the steps to take to get the HH account unlocked once everything was cleared up, and she confirmed I'd still be able to *earn* points meanwhile. A couple days later I emailed Hilton-- using the email address she gave me-- that I was good for them to unlock the account. Meanwhile I've been able to log on, I continue getting emails, nothing looks amiss.
Yesterday I went to book a vacation stay and the system wouldn't let me book with points. I called and noticed how rough the "customer service" was, but I assumed it was because I was calling near midnight. The DD associate said my account is still locked and there's no way to talk to the fraud department-- I need to send an email and wait. I told her I already emailed them four months ago and asked to escalate the call... "There's no one to escalate the call to." I asked if they could hold the points rate for me while I wait for them to respond... No. I asked if I put the room on my credit card and then convert it to points... No. I asked if being a Diamond member made a difference... No.
Are all of Hilton's operations staff fully remote now? Do they get any training? Have all abilities to problem-solve been taken away from their associates?
And what's the point of loyalty if they tell you to just wait for an email response??

UPDATE: In response to my email to the fraud dept that said, "you still have my account locked. I need you to unlock it immediately so I can book my hotel," they emailed me instructions explaining how to use my HH points to make purchases on Amazon. Can the level of customer service sink any lower? Stay tuned.

Was supposed to be going out to a resort with family using the remainder of my mother's points before they expire. She had to cancel but still booked a room for me as I was planning to go regardless for an event that was going on. I wanted to invite one of my friends or maybe 2 as I saw the room she had was for an occupancy of 4. , but also noticed that she only had me written down as a guest. Is there any way for me to add on 2 more? It's a queen room with a sleeper so more than enough space. Never had a hotel booked this way so not sure how to proceed.