r/Jackery

It's a brownout here, and I've read I shouldn't plug in the Jackery during a brown out.

BUT I feel like I should be able to utilize this power that's lighting the lights up to help keep my Jackery going. It's not like the fridge & freezer are constantly going...

Maybe something that converts the 120V to a lower voltage and goes in the solar 8020 port? Or something that gives me 12 volts-ish and I could plug in the cigarette adaptor. Someone must have figured out something like this?!?

I'm just brainstorming here...?

I've been staying at mom's and driving over, unlplugging, taking to mom's to charge, and re-doing the trip (but it's just over 1 hour round trip and that's too). Today, I'm spending a few hours topping off at but it's hot and not a lot of sun, so it's probably even going to run out sooner tonight.

I do have a Jackery 600, but it won't run the refrigerator (to big of a spike when it kicks on), but works with the 5 cu ft freezer, so that's been good so far (so it has power during the swaps).

edit: I had to give up on the refrigerator, it uses too much power. I should’ve cleared it out earlier, as 70%+ of the refrigerator isn’t stuff that’s gonna spoil.

I moved a few things in the freezer that had thawed or was super old to the trash, anything else that looked good and I moved to their freezer.

My freezer uses less than a quarter of what the refrigerator uses, when they’re running. I have no idea which ones runs more often. But the refrigerator is closer to the sliding glass door. So I’m sure it gets a bit more heat.

Next time I’ll get my 42 quart bodega 12 V cooler and move that 20% or 30% in the fridge that’s perishable to there.

I bought this recently so that I can run the air conditioning in my RV. We just had a heat wave so I was able to run a test. I cooled the RV down before bed to 74 degrees and plugged the RV into the jackery 3000. To sleep better it was necessary to change the thermostat up as the AC cycled on and off. I finally fell off to sleep with the RV at 79 degrees and slept the entire night til 6 AM. So from say 10 PM to 6AM the percent drop went from 100% to 50% still remaining in the morning. I thought the Jackery 3000 performed very well. I will take it out again the next time we go boondocking.

I have the Jackery 1000v2 and so far it’s been great so I’m sure if it’s a Jackery issue or a device problem. Every time I plug in my ICECO into the 12v it won’t power the device and reads an error code. Anyone else have this issue?

I have a Jackery Explorer v2 in a shed with no mains power, connected to two solar panels, one on each input. I have the right size connector, but third party.

The last couple of weeks or so, it's been cloudy every day. And every day, the Jackery has failed, giving fault code F1, the AC output doesn't work, and it hasn't been charging at all. So I have to unplug the panels and do a reset.

I think this fault happens when the panels start producing power in the morning, when it will be low and intermittent, because the battery percentage is always the same as when I left it the night before.

After the reset, the Jackery works as intended for the rest of the day, and charges just fine from solar.

What could be the problem, and what would be the solution?

The panels are third party, but less than 200 w each.

I have a 2000v2 with 2 solar saga 200w.

On cloudy days I'm not getting enough solar input and want to overpanel. I understand that my 2000v2 will only accept 400w, but I'm often only getting 150w from both of these panels on cloudy days, so adding more will compensate.

It seems like the only solution is to get 1-2 more solar saga 200w, but they are expensive compared to other brands (ZoupW).

Has anyone found a solution?

The scenario is jackery 2000 plus with 3 extended batteries with 10 Renogy 100 watt panel and 4 Renogy 200 watt panels available. There is also enough of the required cables to connect parallel. The question we have what is the best combination for solar panels is Series or Parallel

So I just opened up the box from Costco yesterday and read the instruction manual. I’m starting to have second thoughts about it. I’m seeing more people complaining about their jackery units than I did before I made the purchase. Is anyone actually happy with their Jackery products?

I have an old Panasonic vhs tv combo that I want to bring camping to play old movies on. When I plug it into my Jackery I get power but it won’t function properly.

It doesn’t draw much power so the 1000w should run it no problem. Has anyone had this problem with older devices? Let me know if you found a workaround.

I've got a Smart Transfer Switch with two Explorer 5000 Plus devices configured to power various home circuits. Everything was working fine until I added a new Explorer 2000 Plus to the app. A few days after doing this, I noticed that my Explorer 5000 Plus units with a very low charge (below 50%). This was a surprise to me, because they are connected to the STS which is set for "Automatic charging mode" with a reserve of 80%. I expect that when the batteries fall below 80%, they will charge back to 100%. With severe weather approaching, I attempted to set the STS to "Charge now" but that option was already checked. The STS app reports that the battery is "Charging" but the units are reporting "0 w input".

I have tried all the troubleshooting steps, including upgrading the E5000Plus firmware to 1.96 from 1.4. The STS is on firmware 1.3.

I have reset the Explorer units, disconnected them from STS, disconnected the grid, attempted to use only one Explorer with the STS, unbound and re-attached the Explorers and the STS.

Bizarre behavior:

Having connected only one Explorer (to simplify the setup for troubleshooting) I notice that when I lower the reserve below the current battery level (e.g. battery level at 45%, lower reserve for ACM to 30%), I can toggle off "Charge now" and I hear the STS click. The LED changes from Blue to Green for AC1. If I toggle "Charge now", the STS clicks again and the LED changes from Green to Blue, but there is no input wattage. Similarly, if I toggle "Charge now" off, then adjust the reserve level for ACM to 80% from 30%, the STS clicks, the app reports "Charging", and the LED changes from Green to Blue for AC1.

Jackery Support Experience:

I have cooperated fully with Jackery Support and even danced to the tune of their AI bot, exhausting all troubleshooting steps, and even filming a video of all the connections and the device behavior triggering different options in the app.

It has been a week, and I have called daily, often multiple times per day. I am given vague lip service, that "our back office team is working on the case" offering only to call me back with an update tomorrow. Meanwhile, we are actively experiencing daily power outages and I am unable to charge my units through the STS when we have power.

To say I am upset would be an understatement. I am borderline speechless that a $10,000 battery backup system is suddenly non-functional, especially having purchased additional Jackery devices for other locations.

Additional observations:

Finally, when I disconnect the E5000Plus from the STS and attempt to charge it from a standard wall outlet, it shows input wattage of approximately 1700 watts and charges normally. Also, during an outage, the E5000Plus properly discharges and powers my STS circuits. It just won't charge back up when the Grid comes back online.

What more can be done?

Has anybody else experienced this behavior?

My GZ Yeti failed, their support was being unhelpful, so I decided to roll the dice on a Prime Day deal on a Jackery 3600 Plus.

I'm running three Goal Zero Boulder 200 panels, for a maximum (theoretical) output of 600w. Plugged into my Jackery when it arrived today, and it's showing me an incoming charge of 240w.

I'm running the three panels into a 4-to-1 HPP (parallel?) Cable, then to a 25ft HPP extension cable, then to a HPP to DC7909 adapter, then to a DC7909 to DC8020 into the Jackery.

I know i lose efficiency every time i go through an adapter. GZ does their HPP stacked vertically instead of horizontal, and I couldn't find a direct conversation cable from the vertical to a DC8020. The placement of the panels and the Jackery means I can't lose the 25ft extender.

Is 240w a reasonable number? Or is something wrong? I disconnected one of the three panels, and the input dropped to 160w. So I'm getting about 80w off each 200w panel.

So we've had two of their batteries fail on us in under six months and this company has the audacity to refuse to give a refund!

What company sells products that simply fail and refuse to give the money back?

So Amex has given us the money back. And we still have a solar panel. Can other batteries be used that will work with it does anybody know?

Edit: Jackery Explorer 1000 v2 Portable Power Station if anyone is interested.

Electrical was never my strongest suit so I'm seeking some help please!

We have a Jackery 1000 v2 and are planning to use it on our 26' boat as a house battery. I'm trying to figure out the ideal setup for charging it from our outboard motor, which is a Johnson 50hp with a group 27 marine starter battery.

The simplest route would be to use an inverter and plug the J into it, but the DC-AC-DC inefficiency leads me to worry that a full charge would take over 10 hours which is not ideal.

I've read that using a DC-DC converter would be better, but I'm still concerned about making sure the outboard battery isn't excessively drained, plus I'm not sure which Victron or similar converter is best for my situation. Also I read a giant post about the difference between using 1 port or both DC input ports and it was a bit overwhelming.

Additionally we'd eventually like to add solar panels as a secondary method for charging the J, so there's that to keep in mind.

Any help is much appreciated, if only to point me to the right converter as a starting point. Thank you