Payslips show pension deductions but no account - advise?
My father worked for a company between 2016-2018 where pension was deducted from his payslips and sent to NOW:Pensions. The problem is the company no longer exists and Now:pensions say they cant find any account under his NI number.
We have called Now:Pensions and we're told there is no account. One staff member advised us to send all details and certified documents by post which we did. After a month, they emailed us again asking for the same info. His payslips clearly show pension deduction going to now pension but they still cant locate anything.
Can anyone give me advise on this issue or tell me what else I can do ?
One staff member also told us the account was "removed" but we weren't given any explanation.