r/PorterAirlines

Maybe it's just me, but I am finding it ridicules the way Porter does "sales". It's like every day is a sale. Yesterday it was up to 20% off, today they call it an "ace-in-the-hole" savings. Sometimes sales appear mid day. Sometimes it's one day only, or a few days, then extended. Then once over, two days later another sale. The sales without a percentage are impossible to figure out what the savings is. Reading the terms and conditions provides no insight. It's almost like you need to purchase the high-priced flexible fare then check the site every day and take advantage of the free changes if the fare drops.

Porter Airlines has some of the most incompetent, inflexible, and useless customer service staff I’ve ever encountered.

I was denied boarding because my ticket said “Jeff” instead of “Jeffrey.” Apparently Porter thinks dropping three letters from a first name means you become a completely different person. I showed them multiple pieces of ID, including IDs that literally show I go by “Jeff,” plus additional backup documents proving it was me. My legal name IS Jeffrey — Jeff is just the shortened version I use everywhere. Any normal person with basic common sense could understand that. Porter employees apparently could not.

Instead of helping, the staff just repeated scripted policy lines like robots and claimed they “couldn’t change anything in the system.” No effort to solve the issue. No attempt to help a paying customer. Just lazy, rigid incompetence that caused me to miss my flight entirely.

Then somehow the experience got even worse. They also refused to make ANY changes to my return flight that was still a week away — even though I offered to pay every fee required. At that point it became obvious the employees simply didn’t care and were more interested in saying “no” than actually doing their jobs.

When I asked to speak to a customer service manager, I was basically brushed off and told they couldn’t provide one. That tells you everything about how this airline operates.

Meanwhile, the two airlines I booked with afterward both said shortened names like this are extremely common and usually never an issue. I also flew with Air Canada using the exact same shortened version of my name two weeks earlier with absolutely no problem whatsoever.

Porter loves pretending they’re some premium airline, but in reality they’re disorganized, painfully incompetent, and completely incapable of handling simple customer service situations with any level of professionalism or common sense. I’ll gladly spend more money flying with WestJet or literally anyone else from now on.

Travelling from MTL to Toronto (return flight) on Friday, but I lost my wallet today with all ID’s, I don’t have any other piece of ID physically, but I do have photos of drivers and passport. I just filed a police report. Called Porter to confirm if I’ll be able to board and they aren’t sure. HELP! What do I do?

I hate to put any bad energy out but my mom had me panicked a bit. She saw a news article yesterday iirc that a bunch of Canadian airlines have been cancelling and delaying flights left right and centre due to the fuel crisis. I have a flight tomorrow from Calgary to Toronto. I checked online and couldn’t see anything in regard to Porter (and Porter wasnt mentioned in the news article) but I’m curious to hear from anyone who has flown recently.

Hey, throwing out a prayer, but i picked up a black Hershel carry-on, and didn’t open it for an hour after i got home from the airport. Upon opening, i discovered that it belonged to someone else. No luggage tag or other identifying information readily visible on or in the luggage.

Please PM if you see this and have my Black Hershel carry-on.

Thanks

The agents who work in the Porter Airlines Call Centre are currently trying to unionize. If you work within the Call centre and are interested in more information let me know!!

Anyone know why they no longer offer a 6:45AM YTZ-YUL flight? This was my go-to, as it allowed me to be in the office first thing, and not have to fly out the day before.

Are they generally removing flights ATM? Any insight as to whether this is a temporary change?

Im flying to Orlando from Canada and I have a connecting flight in Toronto with a layover of an hour and a half. For my checked baggage will I have to recheck it in Toronto when I land or will it go all the way to Orlando with me from my first flight? All flights are Porter as well

Hi!

Last time I brought this up people mentioned that this route would be included with the new destinations. I have not seen it.

Is this still a possibility? If so, around when would it be announced?

Booked a trip to bc for fall 2025. Had to cancel it and was given a credit for my flight. I won’t be able to get back to BC before fall and was wondering if I could try and sell the ticket credit online to recoup $900 or some of it? Anyone have any experience/luck with this?

Anyone have any experience when they booked a ticket if they used a middle name instead of a given name (both given and middle name appear on the person's ID) when flying domestic, if they will give you a hard time at the gate?

Porter wants to charge $100 for a name change on the ticket so just trying to see if it is necessary to update or not. Ticket was booked third-party.

Thanks.

I have a voucher that expires end of this may from Porter airlines. Where can I sell it>