r/PorterAirlines

Looking to book a flight as a single parent with two under two. Oldest will be 2 a two weeks later than planned travel date. What to do? And “staying home” or “don’t travel” isn’t an option

Finding mixed info on the porter website. If one is in an approved car seat, and you book by calling, it seems to be okay?
Any experience?
Edit: happy to purchase an additional seat is I am able

I am a supplementary card holder and my dad is the main card holder. Since he collects all the points can he sign into his account to book a flight for me (put my details down) so we can use points? Or can he only use the points since it’s on his account?

Is it possible to book this one-way itinerary using some or all VIP points? I cannot find the flights on the Porter site at all.

There are AI suggestions that I need to call in to book. Any validity to that?

We recently flew with Air transat and Porter, but fully booked on Porter website. When we arrived to check in, Porter told us to see Air Transat. We provided military ids for our free luggage, but air transat advised us that we needed to fill out a form prior to check in to claim ouf free luggage. So her solution was for us to pay out of pocket and claim it through Porter later. Which she said is apparently SUPER simple, however I cannot find an email to contact them, there is no options on the website for our situation and the wait on the phone is HOURS. I’m hoping someone here might be able to help or maybe know of an email address?

Anyone used amex to book porter airline tickets? My transaction showed pending but disappeared after few days, my flight still shows confirmed on the porter app.

I am worried if there would be any issue at the airport, flying in 2 weeks.

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I’m looking at flying YYZ-LAX on Porter. I’ve seen multiple threads in the past talking about how the E195-E2 lavs can fill up and be inop for the end portion of longer flights.

Wondering if anyone has still experienced this recently and how common it might be on the 5+ hour Porter flights? (YYZ-LAX, YYZ-SFO, YUL-YVR, YYZ-YVR).

As someone with digestive issues, I’d rather not be stuck in the air with nowhere to go!

Thanks!

I’m not here to make excuses for an airline but I’m here in hopes people get the bigger picture.

It’s been an incredibly difficult summer for airlines. Alberta has seen record rain fall. British Columbia is yet again on fire (this happens every summer….) Manitoba and Ontario have been dealing with this own wild fires. And just to throw some more wood on the fire (literally and figuratively). The Northeast has had a wicked summer with thunderstorms.

Once you throw all of that into one big pile… you then have to operate an airline in the most effective ways possible without getting anyone hurt.

Over the last few weeks, specifically on this sub, people have voiced their concerns and you are rightfully allowed to do so but understanding that every airline doesn’t have 700 airplanes to spare and 2000 extra crew members lying around to operate flights really draws the whole picture.

I want to give credit to Porter specifically on a few topics as it got brushed on the carpet with some negative press and all these natural events.

- Porter added additional flights on routes affected by the WestJet strike
- Porter actively tries to operate a flight before cancelling outright (unlike Air Canada). You might be 8 hours delayed but at least you aren’t stuck…
- Porter continues to push into new markets out of Hamilton / Ottawa / Halifax and (soon to be London?)

Growing pains are a pain… flight cancellations are a pain. But just take a step back for a moment a realize that they aren’t the only ones. They are trying their best with what they got and I truly believe the front line crews are putting their best foot forward to make sure people get home to their families.

I’m looking for experiences from anyone who has dealt with this on Porter, especially on a U.S. connection/interline itinerary.

My 7-year-old son is travelling from Canada on an itinerary involving Porter + Qatar Airways, connecting through the U.S.

His documents show:

• Passport: FIRST + MIDDLE + LAST
• Ticket: FIRST + LAST

His first and last names are spelled correctly, including the DOB. The only issue is that his middle name was omitted from the ticket (my mistake).

The booking was made through FlightHub. FlightHub initially told me the missing middle name should not be an issue and that his complete name could be entered in APIS. Their AI agent MILA even had me upload his passport and said a free correction request had been submitted, but Mila later says it doesn't have any updates (it's frustrating).

Porter says middle-name updates can be made online for Porter-operated flights booked directly with Porter, but mine is an interline/third-party booking. Qatar also says that they can fly without an issue if Porter allows and issues a boarding pass, but they can't change it because it was issued by the travel agency/interline itinerary.

Porter's Secure Flight information seems to indicate that having no middle name/initial on the reservation should not normally cause a problem, but I’d really like to hear from someone who has actually travelled in this situation.

Has anyone flown Porter to/through the U.S. with the middle name on the passport omitted from the ticket? Were you able to check in and board without any problems?

I really don't want to cancel and rebook an expensive international itinerary just to add a middle name if it isn't actually required.

I was unable to add a pet to my flight during booking and the current 13 hour wait time is just ridiculous. I want to see if i can bring my pet before my 24 hours after booking is up.

Any advice? Should i cancel this flight and look for one that gives me the option to add a pet?

I've had a number of flight problems with Porter these last few years. After cancelling my flight today and continuously delaying my rebooked flight half an hour at a time, I am now making them my carrier of last resort. I can't believe Porter has fallen so far. When I started using them 10 or more years ago they were awesome, I've had nothing but problems with them for the last few years. I stupidly took them over an equal ac flight today. That fight got where I was going 5 hours ago. Now I'm sitting here with a bunch of pissed off customers hoping we get on as plane at all today. I give it 50 percent odds. I miss you old Porter, you were great.

Update: yeah, they cancelled the flight and put me in a flight 2 days from now. I booked an air Canada flight for the morning and got my money back from Porter. Hopefully less messy in the morning. I felt bad for a lot of the passengers trying to figure out what to do.

Flights from London showing on their new destinations page: https://www.flyporter.com/en-ca/about-porter/who-we-are/porter-and-embraer

Doesn't appear to be bookable or formally announced yet.

My husband and I were supposed to fly from FLL to YVR on Sunday, connecting through YYZ. Our FLL flight was scheduled to leave at 1:40 PM. We had a 2 hour layover at YYZ, but our FLL flight ended up leaving almost 3 hours late because a child wouldn't sit down so they had to deplane the family and one of the family members was arrested when we got back to the gate.

Our YVR flight was delayed twice and was still at Pearson when we landed. The flight attendants had anyone with connections get off the plane first and we hauled ass through the airport, we made it from Gate C37 to B2C in 25 minutes (this is including customs and security, we were sprinting through the airport to get there on time, I promise there was no dilly-dallying here) but we were denied boarding when we got to the gate. We were told by the gate agent that we missed boarding by 2 minutes - there was a few other groups of people from our flight who were also going to YVR who were ahead of us in the customs line and they were able to board the plane. In the end I believe there was us and one other passenger who was denied boarding.

The earliest flight Porter could rebook us on left Pearson the next day at 5:30 PM. We went to the customer service counter to rebook and the agent at first said that the delay was uncontrollable and we weren't going to get any compensation, but then she called someone and they told her that the flight delay was controllable and we received hotel and meal vouchers for breakfast, lunch and dinner.

One of my coworkers said that because the delay was controllable I should be entitled to compensation from Porter, but when I search my flight on their website this is what it says:

>This event does not qualify for compensation under Canada’s Air Passenger Protection Regulations.

>Reason: Delay due to reasons outside of Porter Airlines’ control

>Primary reason code: Category: Cancel Uncontrollable event

I'm confused because they gave us vouchers at the counter, and I was under the impression that if it was uncontrollable that we wouldn't have received anything from Porter aside from being rebooked, but this says it was uncontrollable? So I'm confused about what the truth is, and what exactly I should be entitled to. If they gave us vouchers, we should also be entitled to the delay compensation, right?

I've flown a lot but I've never had kind of this experience before, so any insight into what exactly I'm entitled to and how I could go about getting it would be welcome. Thank you!

I just had the worst experience travelling and feel so frustrated. I genuinely want to understand if my frustration is valid or if someone else would have known what to do. I booked flights through my company’s corp travel site. The ticket I get is American Airlines. I try checking in the day before on the American Airlines website but the site keeps crashing. I figure it’s not a big deal and I’ll check in before my flight tomorrow. The flight is 7am and I get to Pearson at 5am. I try to check out at the American Airlines kiosk and I’m not able to. The screen says to wait for an attendant so I wait maybe 10 mins and no one is around. I get into the line for the desks and, although the line is not long, there are only 2 desks open and it’s 40 minutes before I’m able to talk to someone. When I get to the front she says this is a porter flight and you need to talk to the porter desk. Nowhere on my ticket confirmation does it say porter so I’m not sure how I was meant to know this. I go to the porter desk, by the time I can talk to someone she says check in is closed. She calls her supervisor, explains the situation but I don’t think the supervisor even listened. I tried talking to other porter agents but they kept talking to the same supervisor who just kept saying the check in was closed. I honestly must have been less than 5 mins past the check in time when I spoke to the first porter agent. I was on the verge of tears and getting more frustrated trying to explain I did everything I thought I was supposed to do so I just left and booked another flight. This flight was the same that the ticket says American Airlines but the carrier is porter and guess what? I wasn’t able to check in at the porter kiosk but it worked at the American Airlines. I understand there’s strict times and rules in place when you’re dealing with so many people travelling, but I honestly feel like this is set up for you to fail. You shouldn’t have to be travelling the same airline/carrier situation or do extensive research every time you book a flight to know where to go. It’s awful not being treated like a human with no accountability or understanding on the other end. I’m not a new traveller and I don’t believe there would have been any issue with me getting through security and on the flight if I had been given a ticket at that time. I had no checked baggage and no special requirements. It honestly felt like that supervisor was just getting enjoyment from turning someone down.

OK, this is cute. I kinda want one, especially the raccoon (Mr. Porter apparently? I didn't know he had a name. )