r/ProtonMail

▲ 2 r/ProtonMail+1 crossposts

Websites work in Incognito but not regular mode

Proton.me works perfectly fine in incognito tab but not the normal tab, i changed browsers and even switch to linux but still same thin and even ISP guy didn't help

reddit.com
u/soaked-in-winter — 4 days ago

Please recommend a trustworthy reference to troubleshoot custom domain settings

I have a custom domain which is set up for use with proton mail. I am on the proton mail plus plan. I get forwarded email from Gmail and I get emails sent directly to my custom domain addresses. So receiving works fine.

However there are a number of people who don't receive emails that I send from the custom domain email address. Others do.

I am looking for a reliable guide to troubleshoot my configuration.

Here is one example of the behavior I have observed, in case you like to think about problems, read on.

If I send an email from my custom domain to my Gmail account it will be forwarded from Gmail to the custom domain, but there is no sign of that original message in Gmail. Not in spam. Not in trash. Not in inbox.

I sent it there because I wanted to observe the headers and instead the above is what discovered.

The main problem is that I am sending emails that are not being received. I am technical enough to work this problem but I see a lot of conflicting information when I search the web, and a lot of folks selling a service to fix the problem.

Any insights are most welcome.

Thank you.

reddit.com
u/Sunkingtreasure — 4 days ago

Queries about Proton’s easy transfer feature for importing emails and folder structure from elsewhere

Hi folks. I recently signed up to Proton and have just finished the automated transfer of all emails and folders from an account I’ve had with my ISP for nearly 25 years. I did this because their email service is being shut down soon as they want to focus on just providing internet connection.

I did the transfer with no issues via IMAP as instructed by Proton’s customer support.

  1. Will all of these emails I’ve imported into Proton Mail disappear once my ISP deletes my emails from their server and closes things down?

  2. Similar query: If I wanted to preempt my ISP’s service closure and log in to my ISP’s webmail service to delete every email I have, would this also make them disappear from my Proton Mail?

  3. OR… Are imported emails standalone copies that aren’t connected to my ISP’s server and won’t be going anywhere?

  4. Now that this easy transfer feature with Proton is complete, does this mean that Proton Mail will continuously fetch new mail that gets sent to my ISP email account (while it still exists)?
    Therefore acting like a third-party email client such as Outlook or Thunderbird?

  5. I get confused with POP and IMAP and which one of these is a mirror connection that deletes an email from third-party email clients if you delete it from the originating webmail/server.

Thanking you all in advance for your help.

reddit.com
u/cuddlecuffs — 4 days ago
▲ 15 r/ProtonMail+1 crossposts

Where is the feature flag menu?

Most platforms have a section in advanced settings or have a section named feature flags, but I don’t see it on Web, Mobile, or Computer Application. The above picture is for Proton Pass but it’s applicable anywhere.

u/manofadv — 5 days ago

Can I switch accounts from gmail to proton.me on other apps?

I know the phrasing is weird but is it recommended to switch from a gmail connection to proton on other apps?For example, can I disconnect my gamil from discord and replace it with proton.me without any issues? Is it more private and safe?

Also is there some apps/accounts that I shouldn't switch from gmail to proton?

reddit.com
u/Wazabi7_ — 11 days ago

Downgrade or ?

Hello proton users,

I am a proton unlimited customer since 2018, always purchasing 2-year plans which are relatively costly.

I am approaching the next renewal and to be frank I am not so sure I want to continue paying that amount of money. At the end of the day, I use only protonmail and vpn, all the rest of the services I never use.

I found a good alternative for the VPN, for the use I need, therefore the only remaining service I use is protonmail, and I am not planning to move to protonpass becuase I am happy with Bitwarden, I don't need drive because I pay already iCloud.

Does it make sense for me to downgrade to just Mail Plus? My only fear is to lose the plan price I have at the moment as an early adopter which is less expensive than the plan I would pay if one day I decide to come back to unlimited.

Anyone who did this choice? Any advice?

reddit.com
u/gajira67 — 12 days ago

Is a custom domain worth it for personal email?

Hi! I recently started migrating from Gmail to Proton, and it has been nice so far!

The main point of moving from Gmail was because I was worried that practically everything I use daily was depending on Google somehow, which brings me to my main point.

I see that it may be better to have a custom domain and use it on Proton instead of relying on proton.me. If I'm unhappy for some reason, or would like to change to another service, I wouldn't have to deal with changing hundreds of logins to my new email provider.

The thing is that I'm a bit worried about adding extra things "that could break" to my personal email, since now I will have to handle DNS and a custom domain, and I'm not feeling that confident about using that for important emails.

Is this something that I may be overthinking a lot? What is your opinion on using a custom domain for emails? Is there anything I can do to be sure that my email is receiving correctly, with some kind of daily check? Or a service that could provide these kinds of checks?

reddit.com
u/missing-textures777 — 13 days ago

Are there promo offers for Mail Plus, should I wait for one?

I am thinking of buying the Mail Plus package for 2 years, which is 83.76 € total.

Are there any seasonal discounts or something I can wait for, or even if there is, it will be minimal?

reddit.com
u/HorrorsPersistSoDoI — 12 days ago

My emails are going to recipients’ spam

I use my PM address for work and have been notified that many of the emails I’m sending are going to recipients’ spam. This seems to be a problem when I email big organisations running MS enterprise. Gmail and Gsuite recipients are fine.

I know that recipients can mark my emails as safe and that should help train their servers, but the problem is persisting. Is there anything I can do on my end to prevent this?

reddit.com
u/material1818 — 12 days ago

MacOS Certification Errors on the Proton Meet & Proton Mail apps

EDIT: Copy changed to reflect status update

Dear Proton community,

On Friday, October 2, 2026, an issue with Apple's developer program caused Proton Mail for Mac and Proton Meet for Mac to stop opening on macOS for some users. MacOS also incorrectly flagged them as malware in some cases.

Your data and accounts are safe. The apps were not compromised, and the malware warning was a false positive. While we continue to work with Apple to resolve the situation, we have also released new versions of the apps to work around the problem for affected users. If you find that either Proton Mail for Mac or Proton Meet for Mac fail to open, you may need to download and install the app again from the links below.

We apologize for the inconvenience.

- Download Proton Mail for macOS from https://proton.me/mail/download
- Download Proton Meet for macOS from https://proton.me/meet/download

Stay secure,
The Proton Team

Please keep an eye out on our status page for further updates: https://status.proton.me/

u/Proton_Team — 13 days ago

Is using a custom domain + Proton Pass for all aliases overkill? Your recommendations?

Hey everyone,

I was planning to set up Proton Pass + Hide My Email to start using aliases instead of my personal emails for everything. To prevent vendor lock in, I want to buy a custom domain through Cloudflare instead of the default ones that Proton provides.

My original plan was to create a unique alias for every single service I use but now I'm wondering if creating hundreds of aliases is too much maintenance. I'm also slightly worried that relying completely on Cloudflare and a single custom domain creates a massive single point of failure / weak point.

What would you recommend? Should I stick to this plan, or is there a better/more balanced way to approach this? Thanks!

reddit.com
u/ImportantDaikon7332 — 13 days ago

Proton mail moved to trash for malware

My Mac laptop moved the proton mail app to the trash today saying it contained malware. Anyone know what’s up?

reddit.com
u/HerbalDreamer — 12 days ago

Am I just simple or does proton mail structure email chains bizarrely?

Anytime I’m looking for a specific email in a chain, or from a specific date, I always have issues finding what I’m looking for quickly. I fully admit that I could just be a moron, but email chains seem all over the place (at least on mobile). Please tell me I’m not alone

reddit.com
u/CallSignMuff — 12 days ago

Proton Mail Mac App Flagged as Malware

I've had Proton on my Mac for past year without issue and today I tried opening the app and my Mac moved the app to the trash due to flagging for Malware. I went ahead and uninstalled the app and downloaded it again from https://proton.me/mail/download and the app is still being flagged as malware. I'm on Tahoe 26.7.1. Has anyone ever encountered a problem like this before?

u/MinionBobHere — 13 days ago

A Simple Request - Fix My Contact List and let me sort by Last Name like every other mail app allows me to do.

I am still perplexed, after years of contemplating switching to Proton Mail, that simple things like alphabetizing my contact list by lastname remains out of reach. Focusing on security does not mean ignoring even the most basic of contact list capabilities that literally goes back decades. I simply do not understand why the folks at Proton have not addressed this -- certainly cannot be a big deal to program given that the contact format provides for separate entries for first name and last name. While I am certainly drawn by many aspects of proton mail, having a provider who does not seem to "hear" such a basic customer request remains troubling. /r

reddit.com
u/mjnarins — 12 days ago

Microsoft ecosystem

For what time I've used potonmail I completely love but when you're embedded into their ecosystem as much as I am it's becomes hard to come off.

What makes the decision to leave Microsoft hard is not been able to use AMP e-mailing system on proton and not being able to sync my contacts and calenders to my Samsung galaxy phone even though these features are on proton mail and proton calendes I prefer to use the Samsung galaxy default apps like I have gone with my outlook account.

Even though there's a third party out to do this is it worth it that is the question

email wise definitely

calendar and contacts not so much

reddit.com
u/DeeJay_Harrison — 11 days ago

How do I turn desktop notifications OFF on the Linux .Deb Proton Mail App?

I recently switched to Linux Mint Cinnamon. I installed the Proton Mail desktop app for Linux (.Deb) and got the banner that asked if I wanted to 'enable desktop notifications'. I enabled it. Now I regret it and want it OFF. That option is no where to be found within the Proton Mail app, I've looked through every inch of 'All Settings'. Can someone please direct me to what should be a simple toggle switch? No, app notifications are not managed by the OS in Linux Mint either.

reddit.com
u/YWGer — 12 days ago

Mail Essentials vs. Family Plan

If you had 3 users and were to choose between the Mail Essentials plan vs. the Family Plan, which would you choose? This is for personal use, not business use. Also, let's ignore for the moment the fact that you can have up to 6 on family... that can be a separate consideration.

What I see are the benefits of family over mail essentials (again, ignoring the up to 6 user feature)

  • 3 TB of shared storage vs 45 GB of individual storage (15GB each)
  • Higher VPN tier (10 simultaneous connections per user, all of the high speed servers)

Benefits of mail essentials:

  • Marginally lower price for 3 users - but that goes when amortized over more users.
  • Better user management features? Probably very useful for an organization, but maybe not so vital for personal use? Anything I would be missing out on here do you think?
  • (This one is specific to me): I am already on Mal Essentials and switching my users is a royal pain.

Are there any other benefits of Mail Essentials over the Family Plan that I am missing? Just trying to make the final decision before taking the somewhat complicated step of switching.

Thanks!

reddit.com
u/bvz2001 — 13 days ago

Tip: actually helpful calendar email notifications (via macrodroid)

I wanted to share a solution I figured out, which works on Android only, and requires Macrodroid (could also use Tasker and possibly other similar apps).

THE PROBLEM

My spouse relies on Google calendar email notifications giving the event title in the subject line. We both want to move to a private and secure calendar but Proton's email notifications don't say the event title in the subject. I know this is due to encryption issues and there's no indication it will change, even per individual user choice.

MY SOLUTION

To use Macrodroid on Android to monitor proton calendar notifications and send that notification to us via email.

STEPS

  1. Install Macrodroid and Proton Calendar on Android

  2. In Proton Mail on the Web, go to settings, and create a SMTP token with your custom domain email address. Instructions here: https://proton.me/support/smtp-submission

  3. Create a macro in Macrodroid that is triggered by a Proton Calendar app notification.

  4. Configure the SMTP send details in Macdroid from the proton SMTP token you set up in (2). Use this to send an email to us where, using macrodroid's Magic Text, the subject line is the notification title (event name) plus the notification text (when the event is to happen).

THINGS TO NOTE

To have the email sent via Proton Mail requires a custom domain. Alternatively a Gmail or other email service could be used. I chose Proton because we have a custom domain and want to keep it as private as practical. Obviously I have to trust Macrodroid with access to my notifications so that may be a step too far for some.

There's a risk that whenever my phone is off the email notification obviously cannot be sent timely.

I'm going to be testing this over the next month to see if it's reliable enough to pass the spouse acceptance test. Wish me luck.

EDIT: Had one send failure that appears to be fixed by adding a 15 second delay before initiating the email.

u/frondhip — 12 days ago