r/carpet

We bought this rug about 25 years ago from an interior designer who was trying to help my wife. That didn't work out but we keep the rug and a few other items that were not itemized on his bill. I can't remember what the bill was but $1,600 and $600 both come to mind so somewhere in between for his time, the rug, and some painted bamboo pieces. Wife just rolled her eyes at me. That's all I know about it. It was inside for about 15 years and when we moved 10 years ago it ended up at the backdoor on the screened porch. It is pretty dirty so we are going to clean it and that's when this discussion came up. Any insights are most welcome. Thank you

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What can a customer do when an installer's work is careless and a job remains incomplete for two months?

I decided to have new carpet installed in 3 bedrooms, a hallway, and stairs. The installer came yesterday and nothing went according to plan.

We were told: "it'll take a couple of hours because the installer cuts the carpet at their workshop and only does final cuts in the house." Instead they unrolled 35 feet of carpet right the middle of a city street, in the leaves, grit, dirt, grease, and who knows what else. They blocked traffic and a neighbor called the cops. I saw cars trying squeeze by possibly running over the edge. Just what you want to see when you just spent almost $10K on cream colored wool carpet.

The work is careless and incomplete:

• The stairs are not carpeted
• The carpet is crooked in a 35 foot hallway. It's skewed by about 5 degrees causing the pattern to run diagonally the whole way
• There are dirt and leaves on the new carpet as well as in the house
• The spindles look like a student project: the pattern on one side of the spindle is not aligned with the other side

At 7:30 PM I asked if they were planning to leave soon and return the next day to finish. They said: "They didn't give us the right amount of carpet. It was short. Someone didn't measure right." We saw the cut plan, and we knew that it all rooms and stair steps had been planned for.

When I talked to the installation manager, she told me a different story: "The cut plan did not have the pattern oriented properly in one bedroom, so we corrected that. But that meant there was not enough carpet to carpet the stairs."

No one spoke to us about this.

Now we face a possible 2 month wait to have more carpet shipped, and then another week to have it installed. Meanwhile, the whole point of this renovation was to get the house ready for family traveling from out of state for a celebration this weekend.

What should I do? I paid 100% up-front (won't do that again). Should I initiate a charge-back on my credit card because the company didn't fulfill the contract we signed? And then once they fix the skewed pattern, the spindles, and install the stairs, drop the charge-back? I'm worried that they'll just stall and then "forget to finish" because they got paid.

hey all, my friend went to a flooring place and asked them all about dog claws snagging new carpet, got recommendations, had this carpet installed and in the first 10 min their dog claws snagged the carpet and made a 2 inch run.
Is this inevitable?
Is it bad carpet?
Should they expect anything from the installer?
Thanks!
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My bedroom floor is newly installed red oak. I have a wool 11 x 14 area rug that I want to put under the bed to protect the floor. The bed is very heavy so it shouldn't be shifting on the floor. Is carpet padding really needed? Previously the bed was directly on an old pergo floor and you could see marks on the floor where the bed sat.

I have kids and pets so I need machine washable rugs. Actually every washable rug I find feels cheap and scratch. Please suggest something thats buttery soft but still washable

1987 home, original DuPont stain master tan carpet….. We’d like to put carpet in our master bedroom - it will be the only carpet in our home. The current carpet is done. it’s faded where there are windows and the usual worn trail at the door.

‘I have a decent budget for this carpet - what is a good replacement that will hold up? I’m leaning towards a nylon product - what are my options?

Currently looking for an experienced flooring installer in the Phoenix area that can handle hard surface flooring and/or carpet installations. Preferably looking for someone who already subcontracts under another contractor and is familiar with subcontract work, as the work would be performed under my license.

Must have reliable transportation, own tools, and quality workmanship. Looking for someone dependable who can take on consistent work opportunities.

If you’re interested respond and we can discuss pricing.