r/receptionists

I’m currently thinking of leaving my role as a medical PA at a specialist clinic. Management isn’t good and I’m not enjoying the work and the work load is unmanageable at times.

I’m thinking of going back to a receptionist role where most of my work is done just in the day I’m there - checking in patients, making appointments etc etc. I’d like clear tasks that I can complete during my shift if that makes sense.

I still like medical administration I think I just don’t fit this role I’m in right now. I’ve previously worked as a receptionist at a GP and radiology clinic and liked those roles. That was about 10 years ago now so I’ve forgotten what day to day was like

Anyone out there currently working as a receptionist can let me know if you’re enjoying your job and what it’s like. Thank you!

How do I get my team on board with an AI receptionist without them feeling replaced, and how do I explain it to patients so it doesn't feel cold or robotic?

I just started my first job as a receptionist at a hospital, and the workplace is incredibly toxic.
The systems they use are very old and complicated. I have to do way more than I expected, and it can easily take me 20–30 minutes just to open one patient’s file for a doctor because of the outdated software and the long insurance process. Everything takes forever.
On top of that, the people here are very rude. I can’t quit for another three months, so I’m stuck for now.
I keep making mistakes because I’m still learning, and it’s making me really anxious. I also tend to overshare, and I’ve already realized that people here gossip and repeat everything you say, so I’m trying to stop doing that.
Does anyone have any tips for surviving a toxic workplace, especially as someone who’s new and still learning? I’d really appreciate any advice.

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Dear All

I hope this message finds you well.

I am writing to express my interest in the Receptionist position. With extensive experience in hospitality and customer service, I am confident in my ability to provide exceptional guest experiences while maintaining the highest standards of professionalism.

Throughout my hospitality career, I have gained experience in buffet operations, à la carte dining, meetings and events, and guest relations. These roles have enabled me to develop excellent communication, organizational, and problem-solving skills while interacting with guests from diverse cultural backgrounds.

I am fluent in English and possess strong computer skills, including handling guest information, preparing rooming lists, coordinating reservations, managing guest requests, and performing various administrative and customer service duties. My attention to detail and commitment to guest satisfaction have contributed to receiving positive feedback and reviews from guests on multiple occasions.

I am a fast learner, highly adaptable, and capable of working effectively in fast-paced environments while maintaining a warm and welcoming attitude. I am passionate about hospitality and take pride in creating memorable guest experiences from arrival through departure.

I will attached my CV for your review and would appreciate the opportunity to discuss how my experience and skills can contribute to your team.

if anyone has any leads i would really appreciate your suport.

Kind regards,

I am at the front desk of a very large hospital. I operate a switchboard with 8 lines and most of the time I'm bouncing between the telephone lines with people on soft holds while trying to transfer between the lines to make sure I don't do a cold transfer.

My biggest pet peeve about this job has to be when my coworkers blast past the desk and say "Have you seen Joe?". Then someone else says "Did you see which way Jennifer went?" When I say I don't know which direction their coworker went, it's usually followed up with something like "Is she here today?" or "Are they outside smoking?".

These are people who don't bother to say "Hello" any other time and consider us "secretaries".

Hi all! I've been working reception for about 3 years. I always have other job titles like "client experience coordinator" "front end management" "graduate admissions coordinator" but that's a wordy vague job description so I just tell people I'm a receptionist. I love being a receptionist, it feels like my calling! However, when I call myself a receptionist, people are so quick to say "you're not just a receptionist! you're important!" Like reception isn't an important job? It feels like they're offended on my behalf - this has happened with coworkers from other departments, friends, family, and perfect strangers. Other receptionists I know are like yeah, no, I'm a receptionist? It seems sort of analogous to how people have switched from "stewardess" to "flight attendant", except "receptionist" is already gender neutral?? Anyone else feel this way?

i've been applying to receptionist jobs for so long now and can't land anything. i feel really discouraged. maybe it's the market, or the area i'm in but i think this kind of job is good for me! i know most places are asking for experience but i've been working in customer service for over 6 years i thought the soft skills would transfer well into a reception role. do any of you have tips for job hunting? thanks!