Is this too large of a workload for one person? Am I at risk of burnout?
I’m a receptionist on a desk where there’s usually two of us but the person who works with me will be on sick leave for around 8-9 weeks or more (we’re on week 5 now) and my department aren’t able to provide cover apart from during my lunch break.
I work in a higher education institution. We’re about to enter an extremely busy time of year (main student intake). I’m responsible for calls, emails, visitors, checking in interviewees, visitor car parking, referring freedom of information requests to the relevant teams, helping staff contact people, directing people to rooms, signposting to events (which we are rarely notified about beforehand) and general in-person stuff.
I counted my calls and emails out of curiosity a couple weeks ago and during this “quiet” period before the storm, I’m taking on average 50-90 calls and 30-90 emails. This is not including the rest. This will at least double in September with in person enquiries quadrupling.
Is this sustainable? I have a feeling this may be a longer term thing and my partner won’t come back for a very long time if at all. My manager is contacting me tomorrow with a plan of action.
Am I right in feeling stressed and exhausted? I understand the nature of the job, and I’m very good at it, but I’m feeling some signs of exhaustion and I don’t know if I need to just buck up or take this seriously.