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r/relayuk

▲ 1 r/relayuk

Delivered to wrong address, how does this usually pan out?

So, they delivered to wrong address, photo clearly shows wrong door number, worth about £130. I have raised a support ticket. What can I expect?

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u/markie37 — 6 days ago
▲ 2 r/relayuk

Relay parcel marked as lost after no tracking updates since 27/07 - has this happened to anyone else?

Hi everyone!

I have a parcel sent through Relay that hasn’t had any tracking updates since 27/07. Today (15/08), it was finally marked as lost.

Has this happened to anyone here before? If a parcel is officially marked as lost, is there still any chance it could be delivered afterwards, or does “lost” usually mean it’s definitely gone?

Also, I’m curious about what actually happens when a parcel goes missing. Is it possible for parcels to disappear somewhere in the delivery process because of a mistake or mishandling, or could they potentially be taken by someone involved in the delivery process?

I’d really appreciate hearing from anyone who’s had a similar experience, especially if their parcel was marked as lost and then turned up later

u/Richka- — 6 days ago
▲ 11 r/relayuk

We complain about Relay too much, what about the customers?

Entire apartment blocks where the name is NOWHERE, the intercom buttons are all faded, the TRADES button doesn't work and nobody lets you in

Houses with no house number ANYWHERE (I even had someone with no house number complain in their delivery notes it got delivered to the wrong house before)

Houses with fucking NAMES, so I have to try and find a little sign in italics saying MELLOW LILAC MEADOW or some bs

"Private roads"...where the residents are so fucking cheap they wont all chip in and have a road laid they'll have some Alton Towers theme park gravel track fucking up my car

The house with about 10 different signs all posted on the door "Piss off im busy", "DO NOT LEAVE PARCELS ON THE DOORSTEP", "NO COLD CALLERS", "DO NOT USE THE LETTER BOX"... like Im supposed to take in all this bullshit before I press your doorbell

The giant rocks (sometimes painted lmfao) on the grass by the curb so no one drives on the grass

But the best part about delivering tat for Relay is that I know that the house with the fake grass, the 10 garden gnomes, the wind chimes, the fairly lights and all the other Chinese tat is defo the house Im delivering to...

On that note...The people I go the extra mile for when I can: Elderly people in assisted living or in bungalows ordering their cheap shite on their ipads...

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u/Far-One7668 — 7 days ago
▲ 0 r/relayuk

I had 2 pre books this morning and the pay wasn’t good so I asked them to increase the pay they said no so I cancelled them I think if we all started doing that they’d have no choice but to increase the pay

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u/Few_Mountain3239 — 9 days ago
▲ 1 r/relayuk

I have only used relay twice. The first time the order was returned to sender and the 2nd time it’s been delivered to a shop 55 miles away 😭

How can they just randomly change the delivery address so drastically?

u/charlirobey — 8 days ago
▲ 3 r/relayuk

Scheduling error appeared on all next weeks routes

I went to move tomorrow's route to 10:30 like I normally do and it says this, when I move it to 11:30 it says "You cannot schedule 2 routes at the same time". This is the same for all my pre-booked routes for next week.

Has anyone seen this happen before?

Also, yes I know pre-booking isn't a vibe but if I don't prebook I don't get a route, trust me I've tried.

u/pyjamasbyeight — 12 days ago