r/relayuk

Honestly, what’s even the point, this just shows to me everything is done by algorithm because who is going to take that, and there is no way that’s 20 minutes, it takes that just to drive the route, jokers!

Ordered something on Vinted where Relay was the only option. The delivery driver didn’t knock on my door yesterday which is fine, but I rescheduled the parcel so that I could collect from my local shop.

A little bit later, I got an email saying it was ready for collection but I’ve gone this evening and they’ve said they don’t have it and now the parcel says it’s delayed.

Does anyone know what could cause this?

i stopped working for relay a couple of months ago due to how bad their routes pay now. These were the rates they paid me last year September.

Have this semi expensive parcel being delivered from relay and it's been in the UK for 5 days now and keeps cycling between being updated with being in Braintree and being 'receieved from the sender'. Is this ever gonna arrive? Not sure I'm a massive fan of relay after this. It's a suit I need for an event in a month's time but I'm not even certain I'm ever gonna recieve it. Edit- forgot to mention it's being delivered to a shop and not my house

Who is going to be able to complete a 4.5 hour route before 10pm when it doesn’t start till 9pm?

I can imagine knocking on doors at 1.30 am is not going to go down too well!

Hello, today i had my first route , it asked me a verification which i done and failed for some reason. It said to me to continue the route and they will get back to me if they need anything, after that all the available routes dissapeared? Anyone that can advise that happened to him before ? I sended an email already. Thanks

Hi everyone,

I’m having some trouble with a Relay delivery and wondered if anyone else has had a similar experience.

I ordered something from Vinted and the seller dropped it off at the parcel shop. It was collected by a Relay courier, but it still hasn’t arrived and there haven’t been any updates since.

Vinted are now classing it as a late parcel and have said I’ll get a refund if it doesn’t show up by 4th June. I’ve tried contacting Relay customer service but I’m not getting much of a response.

I’ve added the tracking below in case anyone wants to take a look or can offer any insight. At this point I’m assuming it’s probably lost, which is a shame because it was meant for my holiday with my daughter.

Thanks in advance, hope you’re all having a lovely weekend!

I had a route with returns. Turns out if they dont scan them back in properly (or more realistic would be) that you get pinged and blamed too. It says that I cant book routes until they have but that remains to be seen as I've yet to try. Anyone else had rogue pitstops or can the app be blamed for this?

When I first saw this I thought '20 parcels for £30. That's actually reasonable for Relay'. Then I saw the pit stop location.

Relay is a disastrous company run by incompetent idiots 😂

I was quoted 12-14 May and 14th May is fine but I’m hoping it does come then, as I won’t be able to collect it on the 15th onwards as I leave the UK. I got this delay message today and not sure what that means in terms of when it comes, as the 14th hasn’t passed yet and I don’t think if that’s a possibility for delivery anymore.

Anyone know anything or had similar experiences and can comment?

Thanks