Hi, this is an extremely long read but can use some help. Trying to lay out as many facts as possible. And am pleading for help to get this to the eyes of leadership

- I’ve been a customer since 2024
- on May 13th I made a check deposit
- later that day I received an email saying “your check was accepted”
- later later that day I received another email saying “your check was deposited. You can now withdraw your funds using your debit card.”
- the previous few bullets led me to believe my check was good to go
- but 5 days later I received an email saying “your check was returned, “This usually happens when the other bank account has insufficient funds or if that account was closed.”
- the check was from my former property manager. I recently moved mid-month and they had agreed to pay back the rest of the month pro-rated. I was not very happy with them as although they agreed to originally pay me back pro-rated to the day, they only did it to the half a month costing me $1k.
- as a result, receiving an email that a check to deposit was due to the issuer having insufficienct funds or issues with their bank led to a somewhat curt email to property manager
- long story short, I later learned the check was originally returned because my finger covered up a number at the bottom. I had a polite, respectful call with Wealthfront support to learn this. Though I made it clear, the app already has technology to reject blurry checks when info cannot be read. There should absolutely be ability to reject a check if one number on the bottom obscures.
- worse, to not only accept the check, then send a followup email saying the deposit was complete was very misleading. Then to return the check and say it’s most likely due to insufficient funds or an issue with the issuing bank and have none of those be the reason left me in a very precarious position messaging my former property manager accusing them of stuff that they didn’t even do.
- despite all this, the call was 100% cordial

Later that day I had to literally dig through a full trashcan of trash to retrieve the check. Being that I already falsely told my property manager my check was rejected, I did not want to force them to have to send a new check
This all could have been avoided if Wealthfront simply had the ability to reject the check right away or not send several confirmation emails that it was good and made me think I could discard the check.

The day after my attempt to re-deposit, I called Wealthfront to ask if this check was good to go. Admittedly the previous check when I retrieved it from the garbage had been ripped and I had to tape it up. I wanted to see if it would pass or if I would have to ask my property management for a reissue.

Instead, I was on the phone with support for 45 minutes and the call was not very helpful, all amongst a very busy/stressful day when I really didn’t have time to be on the phone that long. I received conflicting answers from different representatives. One stated the issuing bank had not yet posted the item, while another said it had. Their answers kept flip flopping. Originally they said my check is processed. When I said, 5 days later my first check was returned, I don’t believe the check is fully approved on both ends that quickly, their answers became more and more vague as they did not have a consistent response to provide.

Both initially said the check was officially deposited, but when I pointed out that my first deposit had also appeared accepted before later reversing, the answers changed again.

Admittedly as the call became more strained my voice was louder and louder. I also admittedly used expletives “this is getting f***** ridiculous.” “Why can you not give me a straight f***** answer.” “How do you not f**** realize that you keep changing you answers and how unhelpful you are being”

I 100% am accountable for the profanity and am truly making no attempt to hide that.

Despite this, My frustration stemmed less from the outcome itself and more from the repeated uncertainty and contradictory explanations. I repeatedly stated that “I don’t know” would have been a perfectly acceptable answer if the representatives were unsure. What was difficult was receiving confident but inconsistent information.

But it was never directed at the representative personally, I still take accountability that it was used nonetheless and assure you from the bottom of my heart this has never occurred on a single call with Wealthfront before. It was due to the frustration of the situation itself and how helpless I felt when I was unable to get a straight answer.

But in my mind there is a huge difference between profanity at the situation and profanity towards the rep themselves in an abusive manner. The latter never occurred

I begged and pleaded to be connected with a supervisor which the reps rejected. My second call with them, while also loud remained without any profanity.

8 minutes after the first call while I was on the second call, I received an email that my account was being closed due to abusive behavior towards the reps.

What concerns me most is that my account appears to have been terminated immediately, without any supervisor first reviewing the calls or speaking with me directly. Even the followup emails state that the calls were reviewed and the decision is final. My first call was 15 minutes and ended at 12:15 and my termination email was received at 12:23 making a review of the full call for full context literally impossible.

I respectfully asked that all 3 calls be reviewed in full, which I believe demonstrate that my goal was simply to obtain accurate information and resolve the matter professionally.

I tried sending emails to leadership which went nowhere. The emails from the team that closes the account have not been productive. Having nothing to hide and asking my calls to be fully reviewed, they told me:

**Calls are not recorded**

It’s bewildering to me that all of this occurred based on the notes of a representative. A one-way account. Having nothing to hide I asked for calls to be reviewed in advance before learning this. I fully admit I could Have conducted myself better. But the support I was receiving was infuriating. This does not give me a free pass. But years with the bank, no prior issues before and to have the account closed with no ability to reverse that seems extreme

I even offered, please keep the account open but make all communications only allowed through email and they rejected that.

Any help would be appreciated. I do not want to change banks. This was a very stressful situation, exacerbated by the fact that I received pretty poor communication on a reversed check that should never have been accepted in the first place. And the followup calls for support after were not in the least bit helpful. I am not 100% innocent but I really don’t think this deserves an account closure.

For anyone who reads this in full, thank you for your time!

I opened a brokerage and a couple of portfolios, but now I have an annoying ad for borrowing against my portfolio in the Liabilities section of all my accounts.

Is there a way to remove this? The whole point of using Wealthfront is for minimal UI; I don't want to scroll past ads in my account list every day.

Edit: to be clear, it's fine inside the actual account, I totally get that. But it shouldn't be a random "liability" on the overview when you haven't borrowed anything.

I have 20ish bank accounts linked, but half of them are saying Last Updated 6 days ago, which was when I did the re-link. A few say about 2 days ago.

Most seem to be smaller banks, but yeah I'm seeing 2 weeks for Chase, 6 days for cap one, 2 days for Fargo, etc

I will be withdrawing/selling ~50% of my current Wealthfront investments for a house down payment.

What have your experiences been so far with this ? How early before closing date should I put in the order ?

I am still about a month out from my closing date.

I used to have all my accounts on my WF dashboard but recent updates have broken a bunch of my accounts

Fidelity 401k No longer works Plaid says not supported

Capital one only my checking account works not my credit card not supported

My google store finaicneing Not supported

My Healthequity HSA not working

All these worked in there old system but not on Plaid.

I contacted Wf support on this a while ago got a we are looking into it nothing since

Edit Fidelity started working after a day.

What am I missing here. Alts offer up to +.6% otd no string attached.

I've been a user of WF for a few years and I've always used the same bank account to deposit funds into it. Why now does it keep returning my funds to my bank? Checked with bank if there were any issues on their end and they said everything is fine.

I've seen past posts about this in the Subreddit, but both online (and in the app) whenever I select "From Cash Account" in a transfer, I'm not able to select my childrens' new IRAs. Why?

With my new UMB Bank routing and account number, I can’t setup my bill pay with Georgia Power in the Atlanta metro. Has anyone else had this issue? Did you find a solution?

Georgia Power told me the routing number I have doesn’t exist, and Wealthfront has told me that the account information shared is indeed correct.

Interested to know if others are having the issue and if any solutions exist. If I can’t figure this out, I will probably shift to a new bank for checking features. I’m not going to have two checking accounts and have one special one for one electric account.

Update: Reading one of the post here it looks like someone else was having issues with Georgia Power Bill. I wonder if utility companies use the same payment processor and does not allow UMB in their system.

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With the switch to UMB Bank from Greendot, I started switching over my payment methods a few months ago. Everything has worked fine with exception of SoCal Edison. Whenever I enter the account and routing info, it keeps telling me it’s not a valid account.

Has anyone successfully setup their new UMB account details into SoCal Edison?

Hi everyone,

I’m trying to get my finances in order: pay down debt, build an emergency fund, and eventually start investing. My husband and I currently use a local credit union, but I’m interested in switching to Wealthfront because of the higher interest rate.

Here’s what we’re trying to do:

My husband is naturally the saver in the family, and I’m more of the spender, so we’ve decided that we need a clearer system. We want to set up **two separate checking/cash accounts**:

1. **Bill Paying Account**

   This would be used only for fixed expenses and regular bills. Ideally, this account would **not have debit card access**, so the money stays protected for mortgage/rent, utilities, insurance, debt payments, etc.

2. **Spending Account**

   This would be for groceries, gas, household spending, eating out, and other flexible expenses. This account would have debit card access. Once the money is gone, we’re done spending until the next deposit.

The goal is to make sure our bills are always covered first, while also giving us a hard boundary on spending. Groceries especially have been killing us lately.

The issue is that, from what I understand, Wealthfront does **not** allow you to open two separate checking/cash accounts under the same profile. Does anyone know if Wealthfront would allow us to set up:

* an **individual Cash Account** for bill paying with no debit card access, and

* a **joint Cash Account** for spending with debit card access?

That way, we could earn interest on both accounts while still separating bill money from spending money.

Has anyone used Wealthfront this way? Any pros, cons, or better alternatives?

Thanks in advance!

Has anyone made a house down payment directly from Wealthfront cash account? If so what’s the best way to do this and can this be done closing day? Or is it recommended that I transfer the down payment in advance to a conventional bank then get a cashier’s check from there?

Any thoughts on where to keep shorter term savings and emergency funds? For things like larger home maintenance or vehicle repair or unexpected tax issues, etc.

At the moment we try to keep around the value of 2 to 3 months of household expenses in the cash account and money market, roughly equally divided, and the rest in automated bond for shorter term savings (1 to 2 year out expected purchases and expenses).

That is in addition to longer term investments and retirement accounts.

Any suggestions?

Does anyone know why Wealthfront suddenly added another party into the mix in order to transfer funds from WF to my other bank I use for checking?

I just did all the linking not even a year ago when I first made a large deposit into WF HYSA.

Now WF is wanting me to do this whole process again with some outside service called Plaid. I'm uncomfortable doing this process again with an outside service.

Anyone know more about Plaid?

Got 140 shares $30 cost basis in 2024 right before Q2 earnings 🤡. Held and just sold 40 in past week to pull out what I invested originally. 40 share contingent order $200 limit $195 trigger. My first decent sized winner. Any advice?

Hi all, just wanted to share my unexpectedly short experience using Wealthfront specifically the cash account. I enjoyed the application/service in the short time I had with, and hoped it would've been longer. Now I'm waiting for my money to be returned to me.

First, I lacked prior experience using any sort of HYSA. I was referred by a friend last month and opened up an account. She's had an account for a while and a generally positive experience. I was hesitant at first, but seeing the interest accrue just after 1 month was very reassuring. I gradually moved more money from my main checking account to Wealthfront.

Suddenly over the weekend, I was unable to log-in to my account via the App or online (incorrect email or password). I thought it was strange because my account was only a few weeks old and I had never changed the password. I was actually quite obsessed and checked my account daily to see the interest grow lol. I went through the process of resetting my password, but never received a confirmation email. Additionally, no information was ever sent to me about any sort of suspicious activities regarding my account. I was just locked out until I could get ahold of someone.

Over the weekend I submitted a ticket to their support email detailing what I shared here. Come this morning, I also decided why not just give them a call too. The news was not good- the customer service agent informed me that my account was permanently closed and that Wealthfront would no longer be servicing my needs. No further explanation was shared with me. I'm sure that they had their reasons and I respect that, so I told them OK and asked the agent about when/how I'd get my money returned to me. They were very vague/unable to provide a timeline, ensuring me their team prioritizes making this process quick. It was very concerning as I have a few months of savings on the line. So now I'm in a "wait and see" for my funds to be returned to me.

I read through many Reddit comments/posts about the positive experiences people have had with Wealthfront for years. But there have also been those who have experienced the limbo that I am in. I just wish I received more information/explanation as a customer. I'm hoping it's a smooth process!

(Update) Customer service experience has been responsive and professional. The phone call at least let me know my account was permanently closed. And support has responded to my email I sent over the weekend informing me know that they're working with my originating institution to return my funds.

(FINAL UPDATE) Wealthfront re-opened my account after a further review. This is after they told me that they permanently closed my account... I wasn't even aware or informed that they were reviewing it further. I have decided to leave Wealthfront after this incident and closed out my account. I'm still unsure what happened- they must've initially found something they thought was suspicious.

I am interested in the Direct Indexing investment feature, but I am anxious about the ability to get out of it in the future should WF take a negative turn as a company.

Conceptually I understand the mixture of ETFs and hundreds of indiviudal stocks can be transferred to Fidelity/Vanguard etc but it seems messy. I have not found any examples of people exiting these portfolios in my research.

Anyone have any experience with this? Thank you