Cleaning: How to weed out bad clients?
I now have a 4.2 star rating due a bad one/star review. Mind you I’m a new tasker. This client hired me the night before. Even though I have in my bio that I require 24 hours notice. I decided to take the job because I needed the money. I asked clarifying questions such “is there any heavy buildup that might require more time?” The only thing they mentioned was the stove top. I also asked the client when this needs to be done and they said that it needs to be done by 10 AM, only giving me 1 1/2 hour to clean. What they did not say was that this was for a move out. The house was covered in trash, food, and clothes. And she just sat out in her car the entire cleaning and instead helping to pick up her items off the floor so I could sweep the floor and mop. Additionally, the kitchen was heavily soiled, covered in spoiled food, grease, dirty dishes, and empty alcohol bottles. Quite frankly it was hazardous conditions. I think she thought I was going to help her pack all of her clothes and items. I have tried my best to weed out customers like this, but this is not the first time that I’ve had to deal with someone who was not truthful about the condition of their house. For experienced tasks, what are the questions that you ask to weed these people out? also, do you have any policies in place where you charge the client in full if they lie about the conditions of the house? (Mind you I am not shaming anyone for having a dirty house. But they need to be honest.)