u/Afraid-Shelter-6489

I, like many others, planned to write a review for Opus in exchange for a portion of my insurance back. I reached out for quotes on a Messik@ hand chain and the mini C@rtier love ring (both yellow gold with lab diamonds). I immediately received a response with estimated grams and price.

After confirming that G color diamonds would be used like the auth, I questioned (with screenshots) the size of the diamonds along the chain. I was told that the screenshots of the auth were at a different distance than a screenshot I’d referenced from recent customer photos (although side by side, they’re essentially the same distance from camera) and that was the reason the diamonds looked different. We moved forward with a 50% deposit via PayPal for the Messik@ piece. It took 12 days for PSP.

I was told that I was correct, the diamonds were originally not the correct size but it was corrected for my piece and when I asked if the G color diamonds were used, I was told no. That Opus doesn’t purchase such low quality diamonds. I personally love GHIJ color diamonds but I didn’t take this as a dig, just a language barrier. Lastly, the branded tag was way off. The font and location of the brand name as well as the tag being attached at the wrong end. After pointing this out, I was told that actually G color diamonds were used initially, he just wasn’t aware that the factory did this. Also that the diamonds weren’t made bigger, again it was my angle. While awaiting new PSP for the tag, I said if they couldn’t correct, I’d be happy to move forward with a different piece. He said they were already in production for the new tag.

New PSP was sent and the tag was still not right (one side was curved and the other straight) I also now questioned the different link sizes. One section had different appearing links than another. This time I was told it was due to the angle in the PSP and that they didn’t think they could meet my expectations, which I agreed. He said they would be sending me a PayPal refund within 2 business days but I received it within minutes. I thanked them for their honesty.

I’m not mad about it! Great communication and fair pricing but not nearly close to auth in my opinion. After receiving the Messik@ piece I planned to start the mini love ring but I’ll use someone else just to cut down on confusion!

UPDATE TO THE UPDATE:
I took a lovely users advice and spammed their Instagram. After about five or six different posts, I got an email from the client experience lead asking for the video proof I have. I sent that over and she called me. I’m being issued a refund and she also severely apologized for the situation. I expressed that their policy is insane. Especially because they are making their customers feel like liars and their policies need to an overhaul because how was it that I had video proof but I was still not given a refund or at least the jacket I paid for? That’s crazy to me. I told her that we shouldn’t have to jump through hoops for a refund. We shouldn’t have to record ourselves opening packages. We shouldn’t have to go to the store or make a phone call because there’s inconsistencies between chat concierge, phone concierge, and in-store managers. I expressed that this situation has been beyond frustrating and it’s something that has turned not only me but many others off from not only online ordering through Aritzia, but also even just shopping with them in general. Lastly, I mentioned that it’s really disheartening that either the warehouse is stealing or someone was able to return an item from a completely different brand, have that return accepted, and have that item repackaged and sent to me. But just yesterday, I reached out to see if I could exchange my citizens of humanity jeans for a different size and because it’s out of the two week window I’m not able to just get a new size. It just makes no sense.

I’m SHAKING at this response. Here’s the original post

UPDATE: found the jeans in store, tried them on, and fell in love.

Hi, can anyone tell me exactly what jeans these are? She doesn’t have them linked and she doesn’t say it in the video or comments 😭

Hey everyone! I posted the brown Chanel vanity a few days ago and today my second purchase was delivered. I ordered her the very next day after ordering the vanity 😅. I am completely in awe. This bag feels SO luxe.

Just got this delivered. First rep purchase ever so I appreciate any feedback!