
Defective Moto Edge 70 from Flipkart — refund or repair?
I received a brand-new Moto Edge 70 (Bronze Green, 8/256 GB) from Flipkart Minutes 2 days ago. The phone itself is amazing, but I noticed a physical assembly defect: there is a gap between the rear panel and frame near the bottom speaker. The panel can also be pressed inward and the gap closes.
Mine was non-open-box delivery, since I ordered from flipkart Minutes.
The problem is that Flipkart's Mobile Easy Returns terms say for defective products:
- Technician inspection first
- Repair is prioritised over replacement
- Repair at an authorised service centre
- Replacement only if the device is found unrepairable
The app currently gives me a REFUND option, but the T&Cs shown after selecting it are largely about service-centre repair.
I don't want a repaired phone. It's a brand-new device, and I don't want the rear panel opened/resealed after only two days, especially given the phone's IP69 rating. It's like buying a repaired phone with the price of a factory sealed one.
What I want to know:
- If I select REFUND, does Flipkart actually process a refund after return validation, or will the phone automatically go to Motorola/service centre for repair?
- Does the pickup/delivery person decide whether the defect is repairable, or is that decided later by Flipkart/Motorola?
- Has anyone successfully received a refund for a defective phone from Flipkart without going through repair?
- If I take it to Motorola, is repair/resealing rather than replacement the likely outcome?
- I would like to take the refund and buy another Edge 70 from an offline retailer for ₹1–2k more, rather than accept a repaired unit.
Please share your actual Flipkart/Motorola experience if you've dealt with something similar.