Defective Moto Edge 70 from Flipkart — refund or repair?

Defective Moto Edge 70 from Flipkart — refund or repair?

I received a brand-new Moto Edge 70 (Bronze Green, 8/256 GB) from Flipkart Minutes 2 days ago. The phone itself is amazing, but I noticed a physical assembly defect: there is a gap between the rear panel and frame near the bottom speaker. The panel can also be pressed inward and the gap closes.

Mine was non-open-box delivery, since I ordered from flipkart Minutes.

The problem is that Flipkart's Mobile Easy Returns terms say for defective products:

  • Technician inspection first
  • Repair is prioritised over replacement
  • Repair at an authorised service centre
  • Replacement only if the device is found unrepairable

The app currently gives me a REFUND option, but the T&Cs shown after selecting it are largely about service-centre repair.

I don't want a repaired phone. It's a brand-new device, and I don't want the rear panel opened/resealed after only two days, especially given the phone's IP69 rating. It's like buying a repaired phone with the price of a factory sealed one.

What I want to know:

  1. If I select REFUND, does Flipkart actually process a refund after return validation, or will the phone automatically go to Motorola/service centre for repair?
  2. Does the pickup/delivery person decide whether the defect is repairable, or is that decided later by Flipkart/Motorola?
  3. Has anyone successfully received a refund for a defective phone from Flipkart without going through repair?
  4. If I take it to Motorola, is repair/resealing rather than replacement the likely outcome?
  5. I would like to take the refund and buy another Edge 70 from an offline retailer for ₹1–2k more, rather than accept a repaired unit.

Please share your actual Flipkart/Motorola experience if you've dealt with something similar.

https://preview.redd.it/0p17y2sua5kh1.png?width=1152&format=png&auto=webp&s=6704faf892b30729f426ea197b0cab347439d519

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u/AggressiveSpell8425 — 3 days ago

Moto Edge 70: Is this gap near the speaker at back panel normal?

Got my Edge 70 yesterday. Everything works perfectly, but there's a visible gap between the back panel and frame near the bottom speaker. The panel also moves inward when pressed and closes the gap.

Is this normal assembly/tolerance, or is my unit defective? Has anyone else experienced this?

Also guide me what to do in this case if this is a defect. I ordered it through flipkart minutes. But if I happened to visit service center, I think they most likely repair and reglue this and I wouldn't like to indirectly purchase a repaired product at the price of a factory sealed one.

https://preview.redd.it/wkwzc24m85kh1.png?width=1152&format=png&auto=webp&s=9b5728a6e9409845f87cb414ba44cba421892341

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u/AggressiveSpell8425 — 3 days ago

Delivery guy refused to switch on the mobile in open box delivery.

I ordered Motorola Edge 70 with the exchange offer included of my old phone Oppo A5s for 1600 rs.

I got it out for delivery one day before.
The delivery person checked my old mobile condition. The flipkart reset pulse app which he installed, showed only 900 rs. So I refused to sell my phone in exchange for that low price.
So he asked me to pay 1401 rs. (199 was pre included while ordered I guess, this is the remaining amount).

After this process, he started unboxing the new mobile and I was shooting this with my another phone. The seals were intact. He opened the phone and gave it to me to check if it has any physical damages. It didn't had any damages and was of the same color that I ordered.

When I was holding the phone, he asked not to switch it on. Then I asked him to switch it on. He refused to switch it on, stating that he didn't have the permission to do so and only permitted to check if it has any problem with it's physical aspects.

Then I asked him to guide me to connect to the flipkart customer care and he said he don't know about it. The I asked him to give me the confirmation from the flipkart or from his manager that he is not allowed to switch on the mobile. He said he didn't had his manager mobile number.

Then being doubtful, I called flipkart customer care after chatting with its AI bot with frustration for a while. He was frustrated coz of me and started raising his voice repeating the same matter. He said that if I want the mobile, now come to our office, talk with my manager and get your mobile in a very frustrated tone. Then I asked, what if the mobile never switches on once I take the order. Then he said that its not their resposibility and I have to deal it with Motorola. How can I accept the order without checking if the product is genuine or fake. I was super frustrated with the flipkart app not showing any clue to connect with agent. Then finally I was able to connect with an agent. The agent said, not to share the OTP until he switches on and the product is completely OK for me.

So I refused to share the OTP since he didn't turn on the mobile. Then he took the mobile with him and cancelled the order. I don't know how he did that without OTP.

The app was showing that I requested to cancel the order.

Then later the refund issue started. but it was not showing about the 1400 I paid to him. Then after many repeated customer care calls, that amount was also refunded.

The agents said that I need to again place a new order to receive the mobile.
I asked the agents that, he didn't do the delivery properly, he didn't follow the procedure and cancelled the order by himself. Then why should I again place a new order after the offer period, paying more price.

They said that I need to follow the procedure. The irony is they don't follow it at all.

Then later I asked another agent if switching on the mobile is a part of open box delivery procedure or not. She said he is not allowed to switch it on. I was like wtf! One agent tells me not to accept it if it is not switched on, then the other one tells it's not their responsibility to switch it on. What kind of service is this from flipkart ?

I needed a new mobile for me in emergency. Did research for countless hours and finally ordered one, only to get it cancelled in the end without my involvement.

Ufff...

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u/AggressiveSpell8425 — 1 month ago

Need Audiometry Test & Medical Fitness Certificate in BBSR

Hey guys,

I'm from Hyderabad and currently working in Bhubaneswar.

For my higher studies admission, I need to get a few medical formalities completed. I need an Audiometry test, a sign-off from an ENT specialist, and finally a fitness certificate/signature from an MD (General Medicine) doctor stating that I'm fit for higher education.

I'm trying to get this done as economically as possible, so I'm looking at government hospitals first. The problem is that I have no idea which hospitals here have facilities for tests like audiometry and what the usual procedure is.

Private hospitals are also okay if the overall expense stays reasonable (say around ₹1–2k).

If anyone has gone through something similar in Bhubaneswar, could you suggest:

  • Hospitals where audiometry testing is available
  • Whether government hospitals can issue these certificates/signatures
  • The general procedure I should follow

Any help would be appreciated. Thanks!

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u/AggressiveSpell8425 — 2 months ago
▲ 4 r/IISc

Can I submit my Relieving Letter later after DV/joining ?

I'm joining MTech this year. Document verification is on 22 July. I guess it is the joining date too.

But I haven't resigned yet in my office. I'm planning to do it in this month end and get relieved before August, after serving 30 days of notice period.
But if I do this, I won't be having the relieving letter with me by the time of docs verification/joining date.

My plan is to resign by end of June, attend dv, return back to office, collect my relieving letter and join the college before commencement of classes. Is this ok ?

I mean, can I submit the relieving letter in 7 to 10 days after dv ?

I mailed them but they aren't sending any reply yet.

If someone have gone through similar situation, please guide me.
Thanks in advance.

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u/AggressiveSpell8425 — 2 months ago

Recommend an affordable Biryani that's delicious and satisfying.

I'm from Hyderabad and living in Nayapalli. I need to order Biryani for 2 people for dinner. Budget is around 500-600.

So suggest me best biryani that fills our stomach, tastes great and falls within budget.

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u/AggressiveSpell8425 — 3 months ago
▲ 23 r/IISc

Accepted MTech offer today. Need suggestions about my Job Resignation.

I’m currently working full time and I accepted an MTech offer from IISc today.

My company has a 1 month notice period. Initially my plan was simple, resign around June 1, finish notice by July 1, and then join IISc during reporting (July 20–22).

But now there’s a complication.

I’ve been offered an office trip to Spain from June 29 to July 17. The trip also comes with some incentives, which would honestly help a lot with admission expenses. Plus it adds value to my resume too.

The issue is that if I resign before the trip, there’s a good chance I’ll be dropped from it.

People in my India office know that I gave GATE and was trying for admissions, but I had told them my exam didn’t go that well. Spain team doesn’t know anything about this. And I still haven’t told anyone that I got into IISc.

Classes start from Aug 3, so timing-wise I think it’s manageable. But I’m confused about what the right thing to do here is.

Would it be bad to resign in the middle of the trip ?

Would appreciate any advice.

Thanks in advance.

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u/AggressiveSpell8425 — 3 months ago

Which COAP round will the IIT Bombay MTech RA results come out in?

I actually got a decent offer in COAP round 1 and I retained it.
But I can hold this up to only round 3 right ! So in round 3 I have to reject this and wait for IIT Bombay if I need. That too we can't be sure which project we will get.
So it will be too risky for me.

The interviews are on May 19 and 20, the same days on which COAP Round 2 happens.
If the IITB results can be out in round 3, I can make some good choice.
Otherwise, there will be no use of money and time that I spend on these interviews coz I will accept the round 1 offer in round 3 in this case.

What shall I do ?

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u/AggressiveSpell8425 — 3 months ago
▲ 16 r/vlsi

Complete beginner entering VLSI through MTech — need roadmap and career guidance

I’m joining MTech this year in India and planning to enter the VLSI field.

I have around 2 years of experience in Industrial Automation, so this is a completely new path for me. I’ve never worked with Verilog, RTL design, verification, or similar VLSI workflows before.

I do have decent conceptual knowledge of Digital and Analog Electronics from my Bachelors, but practically I’m a complete beginner in VLSI.

For someone starting from zero, what skills should I focus on developing first? What should be the proper roadmap during MTech so that I can build a strong foundation instead of just chasing placements blindly?

I also want to understand the major in-demand roles in Digital VLSI (RTL Design, Verification, Physical Design, DFT, FPGA, etc.) and which roles are considered better for long-term career growth and stability.

My concern is that I don’t want to join just any beginner role and become irrelevant or vulnerable to layoffs after a few years. I want to build a serious profile with strong fundamentals and skills that can sustain a long-term career in this industry.

Would really appreciate guidance from people already working in VLSI about:

  • What to learn first
  • Which tools/languages matter most
  • Which roles have better future scope
  • What projects I should build during MTech
  • Mistakes beginners usually make

Sorry if I sound immature — I’m just trying to understand the field properly before committing fully.
Thanks in Advance.

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u/AggressiveSpell8425 — 3 months ago