Aer Lingus Avios not credited.
Flew DUB-LHR (BA), LHR-YVR (BA) and YYZ-DUB (EI) all booked on aerlingus.com on one booking reference. All sectors had EI flt numbers (codeshare with BA). I quoted my BA Exec Club number. Have been credited for all sectors except the YYZ-DUB EI flight which was showing as not eligible. We upgraded on this flight so not sure if that might have confused their rubbish system. Phoned Aer Club and an unhelpful person couldn’t help or explain other than to say to fill out claim form on website which I did. 10 days have passed and so far I only have an email with a case reference.
Can anyone explain why these points might not have been credited and will it take long to resolve if at all. Thanks in advance.