r/AerLingus

Hi everyone,

I’m looking for anyone who was on Aer Lingus flight EI471 from Split to Dublin on September 8, 2026, departing at around 10pm.

Before taking off the flight, the Captain made an announcement about an issue with the aircraft’s engine. I remember this quite clearly, also recorded part of the announcement.
The recording isn’t completely clear because of the background noise inside the aircraft, but most of the announcement can be heard.
The reason I’m asking is that Aer Lingus has since told me that the disruption was caused by an Air Traffic Control System Outage, rather than an aircraft/engine issue.
I’m trying to understand what actually happened that day. If anyone else was on this flight and remembers the Captain’s announcement, I’d really appreciate hearing from you.

Did anyone else hear the Captain mention an engine problem? Did anyone happen to record the announcement or take a video during the flight?

Also I would like to get any advice as well.
Thanks in advance!

Title says it all. First time flying with Aer Lingus, can’t see a group number on digital boarding pass. Thanks

Flew DUB-LHR (BA), LHR-YVR (BA) and YYZ-DUB (EI) all booked on aerlingus.com on one booking reference. All sectors had EI flt numbers (codeshare with BA). I quoted my BA Exec Club number. Have been credited for all sectors except the YYZ-DUB EI flight which was showing as not eligible. We upgraded on this flight so not sure if that might have confused their rubbish system. Phoned Aer Club and an unhelpful person couldn’t help or explain other than to say to fill out claim form on website which I did. 10 days have passed and so far I only have an email with a case reference.
Can anyone explain why these points might not have been credited and will it take long to resolve if at all. Thanks in advance.

My colleague and I flew to NYC last Jan for a business trip. Our flight home was cancelled due to a snow storm and Aer Lingus got in touch to say they've rebooked our return flight due to depart a day earlier. Leaving a day earlier would have negated the trip, so we declined flying home a day earlier, and the next possible flight was 2 days later. We had to rebook accommodation, and saved all our food receipts etc. My college got reimbursed for everything, and they denied my claim, even though they were near identical (we stayed in the same hotel, and ate at the same restaurants). I must have gone back and forth to them about 15 times now. At first they said they can't reimburse as they had offered us an alternative flight. Then I switched my argument to why are they treating 2 customers in the same boat differently - and they said they can't discuss it due to GDPR. Is this a lost cause? Any insights? e.g. should I escalate this to the IAA?

I usually travel with a backpack that perfectly fits Ryanair's small bag dimensions (40x30x20 cm). However, I noticed that Aer Lingus officially states their personal item limit is smaller (33x25x20 cm).

Do they actually check/measure personal items at the gate, or are they pretty relaxed about it as long as it fits under the seat? I'm trying to figure out if I risk getting hit with a gate fee/oversize charge.

Thanks in advance for the help!