Any recourse for a package that they never scanned?
Hey folks,
Just a TL;DR here, what recourse do I have if the post office did not scan my package which I left in the PO "airlock," trusting them to do their job?
I hope someone can advise. For the second time in recent months, USPS did not bother to scan one of my outgoing packages and it's in limbo. It should have already been delivered. It just so happens in this case I went to the PO and there was one agent only, and ten people on line. After nearly 10 minutes waiting, the agent was still helping the same person. She was working as slowly as a sloth. Myself and another individual motioned to her with our packages already paid and labeled... she indicated to the last booth, and we left our packages in the "airlock" and closed it. My tracking updated the following day, but only one of my two packages. The other one was never scanned in. I guess the agent there got herself a free used smartphone.
Months ago, I left a package in my mailbox (apartment co-op) for outgoing. We have a main carrier who is excellent, but some days there's a secondary, and she's awful. The main guy will always come to my apt. to pickup packages if necessary, but the alternate "doesn't do that," as she phrased it. I had left it in the mailbox with a tag "OUTGOING". I had begun doing this so the main guy could just take it from there, rather than come to my apt. Well, it was gone later, and never scanned. Cost me $50 loss, and fast forward to now, another loss of around $60. Normally I have the guy come to my apt. but we were heading past the PO anyway and it was Saturday. I wanted it to go out rather than wait until Monday. Because of the previous incident I have had to request the guy come to my apt. to pickup all packages. I explained to him what had happened, and he gestured in a way that indicated he knew the alt carrier was a complete POS. I give him some cash every holiday season as a thank you for the amazing service.
But what do I do? In the past the PO agent just shrugged. Many of them do not speak English, so I can't be certain they even understand me. I had gone to the annex building, which is where the main PO told me to go, after having to go to that one to deal with it. Basically, ineptitude and apathy in every direction.
The only reason I have not long ago just changed to using UPS is because I have a disability and it is extremely helpful that USPS does pickup for free. If I had to go to the UPS store near me every time to ship packages, it's very painful in the literal sense.
USPS is becoming completely unreliable and for anything over $150 I always use UPS anyway, even with the inconvenience and pain. Is that my only option? Start using UPS strictly for all shipments? I honestly think some carriers are just stealing shit, because many other people are experiencing the same thing. Unless you stand in line for an hour and get a receipt, you can assume an agent will just take your package home for a free gift to themselves.
I know this was a long rant, and I apologize, but given my condition, it gives me a lot of fulfillment to run my eBay shop, and this situation is pissing me off so much. Is there any way I can even fight this if they didn't scan it and I don't have a receipt because I made the mistake of just trusting them to do their goddamn job?