Windshield slip solution shorted my touchscreen dash. How should I deal with the shop?
Hey guys, looking for some advice from the pros on how to navigate this.
I got my car (brand new Golf) tinted on Thursday, including the front windshield. The issue with this car is there are zero physical buttons, the climate, volume, and heated seats are all controlled by a massive touchscreen and touch-sensitive sliders sitting right below the windshield gap.
On the drive home, the slip solution runoff clearly got into the electronics. The screen started flickering non-stop, and the AC was changing by itself.
Today (Friday), it's still glitching out. The power mirrors wouldn't work on startup, the heated seats keep randomly blasting on, and the heat cranked to max by itself in 95-degree weather.
I texted the shop owner immediately. He was actually super professional and told me: "I got you no matter what sir. If this is an inconvenience for you, then it’s my problem, not yours. Keep me posted."
He wants me to bring it in tomorrow (Saturday) morning so they can try blowing it out with an air compressor. I also have an appointment at the dealership booked shortly after.
My questions for the tinters here:
- Is using an air compressor a bad idea right now? I’m worried it’ll just blast the soapy water deeper into the wiring harnesses.
- Since he seems fully willing to take responsibility, how should I handle the repair/payment conversation with him tomorrow?
- Do I just tell him flat-out that I want his shop to pay the dealership directly to replace the modules? Or do I ask for his Garage Keepers insurance info? What do you guys recommend as the most professional way to handle this so neither of us gets screwed?
Any advice from the business side of things is really appreciated!