Victim of Identity Theft: Rogers confirmed it was fraud, still opened the account anyway and now I’m stuck in a nightmare. Need advice.
I’m dealing with a very serious situation with Rogers and it’s been causing a lot of stress.
Someone tried opening a Rogers account using my stolen identity. Rogers actually called me to verify if it was me and I clearly said no, told them I was a victim of identity theft, and was assured the account would not be opened.
They still opened the account anyway.
Now they’ve updated my credit file and even attached the fraudster’s address to my profile. I’ve been following up with customer service and the fraud team for over a month. An investigation is supposedly ongoing, but the fraud agent assigned to my case never answers calls, never calls back, and I haven’t received any meaningful updates.
The most frustrating part is they had a chance to stop this before it happened and still somehow let it go through.
Has anyone gone through something similar with Rogers? How did you get this resolved?