I calculated how many hours a week I spend on supplier emails. The number is embarrassing
Did a rough time audit last month. Just supplier communication, not including internal ops, not customer service, just the back and forth with suppliers. Came out to about 11 hours a week.
Broken down: about 4 hours on follow-ups that should have been resolved the first time but weren't because the supplier replied with a vague answer and I had to reclarify. About 3 hours on quote requests and comparison. pulling info from emails into a spreadsheet to compare. The rest was ETA tracking, exception handling, and the occasional dispute.
The frustrating part isn't the volume, it's how much of it is reactive. I'm not doing anything strategic in those 11 hours. I'm moving information from one place to another, over and over.
I've started offloading some of this. The follow-up and ETA tracking is now handled through Accio Work. I use it as my general business AI assistant, but it's been surprisingly solid at running these specific follow-up sequences automatically and escalating to me when something is genuinely stuck. That's knocked maybe 5 hours off the weekly total. The quote comparison piece I'm still doing manually because I haven't trusted any tool enough to hand that off completely.
I know some of you are running much higher volumes than I am. How are you handling this at scale? And for anyone in the 200-600 orders/month range what does your supplier communication workflow actually look like?
Not looking for a solution pitch, genuinely curious what other operators have figured out.