Anyone else having issues with OrderlyMeds?
I've been a customer for over a year. I did my most recent checkin 17 days ago. The doc responded the next day saying the prescription was sent to the pharmacy. I still don't have my meds or even a shipping notification. When I try to click on support on their webpage, it just spins back to the main page. Their "chat" feature is just AI. I did text customer service and got a generic "we'll look into it" response on monday, to which I've followed up twice to no avail. They're usually really good about shipping and when I do a check-in I have my meds within a few days. I still order 2 weeks in advance to be sure, but I've taken my last dose and they're not responding. Wondering if something happened with the company or if there's a rep in here who can shed some light on the situation.
I've had issues with them previously and their customer service can be super shitty but I stuck with them because I didn't feel like going through the whole process of starting with someone new. I think this might be my final straw.