Can’t transfer Ticketmaster (Germany) tickets because my phone number changed – has anyone solved this?
Hi everyone,
I’m hoping someone has been in the same situation.
I bought tickets on Ticketmaster about two months ago. Everything was fine when I purchased them, but now I need to transfer the tickets to someone else.
The problem is that Ticketmaster wants to send a verification code to the phone number on my account. I changed my phone number about a year ago, so I no longer have access to the old number.
The worst part is that I can’t even update my phone number because changing it also requires a verification code sent to… my old number.
Has anyone successfully gotten Ticketmaster to update their phone number through customer support? Did you have to call them, or was there another way to verify your identity?
I’m worried I won’t be able to transfer my tickets at all.
Thanks in advance!