Not supported with unreasonable family.
Hi,
I had a patient who was pallative. His daughter (a nurse) asked my student for some anti sickness.
He went up to the patient and basically done is own assessment and before just blindly asking for clyclzine, excatly how he should have. He still gave the anti sickness. I observed the entire thing play out.
The relative basically got annoyed because he went to speak to the patient first and "didnt take her word for it". The student was proffessional but firm in that he cannot give medication without first seeing the patient. She complained to me (in which she had to tell me she is also a nurse) saying how he is destorying trust and was rude to her.
I suspect she got annoyed because she felt she lost control which is the main reason relatives kick off. I however firmly defended the student. She really kicked off at me after I asked her to lower her tone and stop pointing at me (which I hate). I walked off mid conversation as was getting rude. Very rude. I immediatly documented everything.
For the rest of the shift (it happened early) she was complaining about me and my student to the nurse in charge, my HCA and even the nurse next door. Saying random stuff about how I was constantly coughing (the AC makes me cough), how my student was rude to other patients (he wasnt).
Now I am pretty confident. I can deal with rude patients and their relatives. What makes me annoyed is when my team dont back me. My nurse in charge later in the shift asked me to swap bays with someone else at the request of the relative which I immediately refused as I did not want to take a whole new set of patients 8 hours in my shift. My student also got told of for "his attitude" again not even listening to his point of view. I emailed his assessor and told her to please ignore any bad feed back he may of had for this shift.
What is with this "customer is always right" attitude?
I think this is a ward thing as when I bank in ED, I am always supported against rude patients and relatives