Direct debit adjustment refused until the first bill.
Hi all
Just wondering if this is common? Recently moved elec/gas to EDF (EV tariff), EDF set the direct debit amount to just over £300 per month. My usage since joining has been zero from the grid for elec and £1.50ish a week on gas, plus the standing charge. I called to get the direct debit amount reduced (currently £652 in credit, two months d/d and referral), this was refused until the first bill is generated; the reason being that they do not know the usage until the first bill. I know it will all work out next month, but will equate to another £300 going out for nothing.