Currently working as a customer service rep, what are the concepts of NLP we can apply in customer service especially making them feel heard, respected and valued throughout the call? How to bring clarity, emotional relief and reassurance to them? How do you build rapport? And many more.
How to win someone trust, confidence and heart? How to increase positive surveys in customer service using hypnosis?
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I'm working as a phone banker. I'm having difficulty managing my targets especially CSAT. It's crucial because we are CSAT driven. Do you have any advice, tips and routines you can share to win someone trust, confidence and heart? How to make their experience remarkable/exceptional? Please tell me what are the aspects I need to master aside from empathy.
I'm working as a Customer Service Representative in a US bank and part of our official metrics are customer satisfaction and first contact resolution. Please help me how to get a stellar CSAT and positive comments. I'm a fresher/starter in this industry but I'm willing to learn. Please help me with US culture, acknowledgement, empathy, reassurance statements, positive scripting, delivering bad news/good news, building rapport, managing someone's frustration/anger etc. Any tips will be appreciated.
I'm working on a call centre. Any advice and tips on how to gain someone's trust. What are the strategies to manage their anger or frustration? How to build rapport? Help me I'm struggling in getting positive surveys and first contact resolution. Any inputs will be appreciated.