I (28M) don't know how to support my partner (29F) when she needs to talk
TLDR My partner says she wants me to know how to respond when she's upset instead of asking her what she needs, but I truly don't know what she's looking for. How should I handle this?
I (28M) have been with my partner (29F) for a little over two years. Lately we've been having more verbal disagreements, and our relationship has lost a lot of trust. She also has an extremely stressful job at a small company where she's often working until 10 p.m., which leaves her emotionally drained.
When she gets home, she often wants to vent about work or something else that's upsetting her. I'm happy to listen, but I consistently seem to respond in the wrong way.
Early on, my instinct was to offer solutions. She told me that wasn't what she wanted, so I stopped doing that. She later said she wanted validation instead, but I'm struggling to do that in a way that doesn't sound generic. If I simply agree with her, it feels shallow. If I ask questions because I'm trying to understand, she sometimes feels like I wasn't listening or that I'm questioning her judgment.
This isn't limited to work. The same pattern happens whenever she's upset about something.
I've asked her directly what kind of response would feel supportive. Her answer has essentially been that she wishes I knew her well enough to know how to respond without asking, and that she wishes we could "just talk." That leaves me feeling stuck because I'm trying different approaches, but I don't know what she actually wants from me in those moments.
My question is: how should I respond when this happens? Is there a different approach I should be taking, or is it reasonable to expect that she needs to give me more guidance if my attempts aren't landing? I'm not looking to "win" an argument. I want to support her better, but right now it feels like we're both frustrated by the same recurring interaction.