Questions about the processes of starting on a Tandem pump
I am hoping to get some info from anyone who has used tandem, and hear what the process was like. Right now I haven’t even started with the pump and I’m already irked with the pump rep.
I’m trying to get a Tandem t:slim X2 insulin pump, but my insurance only covers Omnipod insulin pump. I reached out to my endo asking about submitting an exception/appeal for coverage.
They got back to me after talking to a pump rep and said the rep told them “she’s never heard of an insurance not covering Tandem.” That already frustrated me because I know it’s not covered as I’ve spent hours reading my benefits and calling my insurance.
I let that go, but after about 2 weeks of hearing nothing, I reached out to the rep myself. She told me the prescription was sent to Edwards Health Care Services.
Now I’m confused.
Why would my prescription be sent to Edwards without anyone discussing my insurance coverage (or lack of coverage) with me first? I can’t afford to pay out of pocket, so I don’t understand what step this is in the process
For those of you who use Tandem or went through this process, does this sound right to you? Any advice is appreciated.