u/Frank_Noir

We are looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, SysAdmin, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Key Responsibilities

• Provide basic to intermediate technical support, resolving connectivity issues through phone, email, and ticketing systems.

• Use monitoring and diagnostic tools to troubleshoot and resolve reported issues.

• Document incidents accurately, resolve when possible, and escalate issues as needed.

——

How to Apply

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

——

Role: Technical/Customer Support L1

Hourly Rate: $6/hour (negotiable for applicants with NOC/Network Engineering experience)

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

——

What We’re Looking For:

• At least 2 years in a technical role (IT Service Desk, Tech Support in an ISP, Network Engineer/Admin/NOC, etc.)

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in basic/intermediate network troubleshooting and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

——

Strong Advantages (highly preferred but not required, can negotiate higher rate):

• Experience as a NOC Analyst/Associate, Network Engineer, or Network Administrator

• Relevant network certifications (e.g., CCNA, MikroTik, or equivalent)

• Spanish proficiency, again highly preferred but not required

——

Key Responsibilities

• Provide technical support and troubleshoot connectivity issues via phone, email, and ticketing systems

• Use network monitoring systems and other tools to diagnose and resolve connectivity issues

• Accurately document incidents, resolve where possible, and escalate to Level 2 or Engineering when needed

——

How to Apply

• You must have an active UpWork profile with available connects

• Please submit your application through the job posting: https://www.upwork.com/jobs/~022055676743274275485 

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

Role: Technical/Customer Support L1

Hourly Rate: $6/hour (negotiable for applicants with NOC/Network Engineering experience)

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

What We’re Looking For:

• At least 2 years in IT Service Desk or Technical Support within an ISP environment

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in network device (routers, switches,) and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills with a neutral accent is required

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

Strong Advantages (highly preferred but not required):

• Experience as a NOC Analyst/Associate, Network Engineer, or Network Administrator

• Relevant network certifications (e.g., CCNA, MikroTik, or equivalent)

• Spanish proficiency, again highly preferred but not required

Key Responsibilities

• Provide technical support and troubleshoot connectivity issues via phone, email, and ticketing systems

• Use network monitoring and diagnostic tools to diagnose and resolve connectivity issues

• Accurately document incidents, resolve where possible, and escalate to Level 2 or Engineering when needed

How to Apply

• You must have an active UpWork profile with available connects

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022032200111182721230

• Applications outside of UpWork will not be considered

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

Role: Technical/Customer Support L1

Hourly Rate: $6/hour (negotiable for applicants with NOC/Network Engineering experience)

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

What We’re Looking For:

• At least 2 years in IT Service Desk or Technical Support within an ISP environment

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in network device (routers, switches,) and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills with a neutral accent is required

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

Strong Advantages (highly preferred but not required):

• Experience as a NOC Analyst/Associate, Network Engineer, or Network Administrator

• Relevant network certifications (e.g., CCNA, MikroTik, or equivalent)

• Spanish proficiency, again highly preferred but not required

Key Responsibilities

• Provide technical support and troubleshoot connectivity issues via phone, email, and ticketing systems

• Use network monitoring and diagnostic tools to diagnose and resolve connectivity issues

• Accurately document incidents, resolve where possible, and escalate to Level 2 or Engineering when needed

How to Apply

• You must have an active UpWork profile with available connects

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022032200111182721230

• Applications outside of UpWork will not be considered

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

Role: Technical/Customer Support L1

Hourly Rate: $6/hour (negotiable for applicants with NOC/Network Engineering experience)

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

What We’re Looking For:

• At least 2 years in IT Service Desk or Technical Support within an ISP environment

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in network device (routers, switches,) and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills with a neutral accent is required

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

Strong Advantages (highly preferred but not required):

• Experience as a NOC Analyst/Associate, Network Engineer, or Network Administrator

• Relevant network certifications (e.g., CCNA, MikroTik, or equivalent)

• Spanish proficiency, again highly preferred but not required

Key Responsibilities

• Provide technical support and troubleshoot connectivity issues via phone, email, and ticketing systems

• Use network monitoring and diagnostic tools to diagnose and resolve connectivity issues

• Accurately document incidents, resolve where possible, and escalate to Level 2 or Engineering when needed

How to Apply

• You must have an active UpWork profile with available connects

• Please submit your application through the UpWork job posting: https://www.upwork.com/ab/applicants/2032200111182721230/job-details

• Applications outside of UpWork will not be considered

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

Role: Technical/Customer Support L1

Hourly Rate: $6/hour (negotiable for applicants with NOC/Network Engineering experience)

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

What We’re Looking For:

• At least 2 years in IT Service Desk or Technical Support within an ISP environment

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in network device (routers, switches,) and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills with a neutral accent is required

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

Strong Advantages (highly preferred but not required):

• Experience as a NOC Analyst/Associate, Network Engineer, or Network Administrator

• Relevant network certifications (e.g., CCNA, MikroTik, or equivalent)

• Spanish proficiency, again highly preferred but not required

Key Responsibilities

• Provide technical support and troubleshoot connectivity issues via phone, email, and ticketing systems

• Use network monitoring and diagnostic tools to diagnose and resolve connectivity issues

• Accurately document incidents, resolve where possible, and escalate to Level 2 or Engineering when needed

How to Apply

• You must have an active UpWork profile with available connects

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022032200111182721230

• Applications outside of UpWork will not be considered

• Feel free to post a comment or send a DM for questions or clarifications.

We are a U.S.-based ISP looking to add two highly technical and experienced team members to our growing team. This is a 100% remote role under a freelance contract.

We are hoping to hire as soon as possible.

Role: Technical/Customer Support L1

Hourly Rate: $6/hour (negotiable for applicants with NOC/Network Engineering experience)

Work Arrangement: Freelance, Remote, Full-Time

Schedule: 40 hours/week, fixed shift (7:00 AM – 4:00 PM CST, weekdays off only)

What We’re Looking For:

• At least 2 years in IT Service Desk or Technical Support within an ISP environment

• Strong call handling experience (BPO/call center background preferred)

• Solid experience in network device (routers, switches,) and end-user device (Windows/Mac computers, iOS/Android phones, IoT) troubleshooting

• Clear and effective English communication skills with a neutral accent is required

• BYOD - You must have your own work computer, a reliable internet connection, and a noise-cancelling headset to be considered.

Strong Advantages (highly preferred but not required):

• Experience as a NOC Analyst/Associate, Network Engineer, or Network Administrator

• Relevant network certifications (e.g., CCNA, MikroTik, or equivalent)

• Spanish proficiency, again highly preferred but not required

Key Responsibilities

• Provide technical support and troubleshoot connectivity issues via phone, email, and ticketing systems

• Use network monitoring and diagnostic tools to diagnose and resolve connectivity issues

• Accurately document incidents, resolve where possible, and escalate to Level 2 or Engineering when needed

How to Apply

• You must have an active UpWork profile with available connects

• Please submit your application through the UpWork job posting: https://www.upwork.com/jobs/~022032200111182721230

• Applications outside of UpWork will not be considered

• Feel free to post a comment or send a DM for questions or clarifications.