[Review][Positive] lanbosarmory.com
Follow up from this post: https://www.reddit.com/r/gundealsFU/s/oUj0hcPdFU
TLDR: Received rifle case with damaged latch, lanbos immediately shipped out a new one.
So the second rifle case they sent also came broken, this time, the case itself was cracked.
It's pretty obvious it is Fedex mishandling the package, as it's 52" long cardboard box, unwieldy and doesn't have handles. You essentially have to bear hug it to move it around.
Texted lanbo's, at this point they've already sent two cases for the price of one and honestly didn't know how much more they could help me.
I mentioned that I bought the case for a flight and regret the purchase, if the case can't handle shipping, how could it handle being chucked around by airport staff?
Here's their response:
"I am very sorry about all this \[unrelated info removed\]. I will get a full refund issued right away. You shouldn't have to go out of your way to do so, but is it possible to remove the latch from this broken one and place it on the old one to at least get you through your trip?
We have only sold 9 of this exact case, but we have sold thousands of Plano products and this is only the second time we have ever had an issue reported."
So here's the deal with drop ship companies. They build a site, set a margin and start advertising.
Some of these companies essentially become marketing companies....
You can tell by the minimalist website that Lanbo's Armory isn't a marketing company, but is instead a customer service company.
10/10
Why would anyone buy from anyone else?