I am an HVAC dispatcher - and I need to figure out how I can help drive revenue. Tips?
When we schedule appointments, we get great bonuses - so the incentive is there. But a lot of our appointments are maintenances that do not immediately result in sales. Our technicians give some estimates, then leave. Customers rarely follow up on those estimates.
I want to work on being more of a powerhouse both with scheduling- but also driving customer followup that results in sales.
Trouble is... it IS challenging, and I find myself quite off-put and anxious over the idea of cold calling to ask if they've considered the estimates we gave. It is awkward. There are so many un-interested responses. So many "No's".
Can anybody pep talk me, give me tips, or even script ideas?
Im in such an oddly specific position, and it is hard for me to find sources on how to improve and change my outlook.