YouTube is My Customer Service
Every request for bike recommendations is inevitably met with replies suggesting customer service is the most important element of any selection. Is this really true? More important than cost, features, performance, comfort, reliability, and value?
Sure, I get it. Not everyone is capable of fixing their bike. But with a small investment in tools, a bike stand, and some patience, almost anyone can learn the basics that will cover about 98% of issues. YouTube will show you how to install, lube, and adjust chains. How to change tubes and tires. How to replace cassettes and derailleurs and fine tune shifting. How to bleed brakes and replace brake pads. Even how to upgrade your MTB fork.
In six years with over a half dozen ebikes, I've needed customer service once for a failed motor. Is it really worth paying 50% extra for what is perceived as better customer service or settling on a an inferior bike with mediocre components? Ride1up has some of the best offerings but many shy away for want of a convenient dealer.
Customer service has real value, particularly for novices. But does it get weighted too highly too often? Why isn't there more emphasis on being self-sufficient?