Card at Check In for Prepaid Rate
Hello. My sister is in the U.K. and I'm in the U.S. She needed my help booking her an emergency hotel room. I reached out through chat and communicated I was paying for the room, but it was for my sister. This was processed fine but I got an email saying that because it's a prepaid rate, the card used to pay has to be presented at check in.
My sister has her own card she was planning on handing over for incidentals, but obviously won't have my card. I asked chat about it and she said I'd have to call the hotel. I don't have international calling. I've emailed 2 different email address I located for the property, but it's the middle of the night there. My sister's cell phone isn't working. I called the generic Hyatt customer service line and they said they are unable to contact an international hotel for me.
Are they actually going to want the card that the room was paid for with at check in? That seems incredibly strange. Also don't understand why the woman helping me book didn't mention this to me after she suggested the prepaid rate, and knew I was booking and paying for someone else. Thank you.