How responsive are reps?
Don’t know if I’m being unrealistic, but I’ve been trying to get in touch with my rep for a week and a half now to figure out how to update my payment info to renew season tickets.
Should I be more proactive in building relationships with my rep to get quicker responses? I’ve only reached out once to confirm details for a shootaround event :/.
I haven’t been bombarding them either, and I’ve sent maybe 2-3 emails trying to follow up.
I had a great experience in the process of being a STH but the renewal process has not been ideal 😩.