Refunds from the Google Play store
The worst mistake I made was purchasing the YNAB app from the Google Play store. Not because of the app -the app was great and has helped me so much. But because of play store rules. First, they only bill annually, so I was dinged for the full year when I had been expecting to pay monthly.
And now that I've cancelled YNAB (moved to a competitor), I can't figure out how to get a partial refund. I understood I needed to contact the developer so I reached out to YNAB. They replied that I should contact Google.
I tried to follow Google's instructions for getting a refund on a subscription, but the steps they say to take don't exist (selecting Report problem on the subscription in my account, but that option doesn't exist).
Has anyone done this successfully? How do I get a partial refund for the unused part of my annual YNAB subscription?
Thanks!