Empower FDP-6000 connection error for 6 months now
Is anyone else been dealing with a broken Empower account giving the FDP-6000 error for around 6 months now? it's a known issue and anytime you ask about it in the Simplifi forums they just direct you to the Ongoing issue page for "alerts" when it's solved. At this point an update would be nice. Even just to say it's on Empowers end and there is nothing we can do. This kind of customer service is not helpful. Being transparent about issues and what's being done in my opinion is better customer service, even just to acknowledge that you can't solve the issue currently and why.