r/QuickBooks

Literally hope that people using QB knows that all you get when you call in, are T1 agents. However, they have T2, and T3, if your issues are serious enough. You will have to be on hold for a very lengthy period of time, and you must remain claim, and professional… of you will be black listed for attacking a T1 agent. Your verbal abuse is not acceptable or tolerated… and if you don’t go over the required steps, and verification, then they do NOT have to take your call. The product is such a terrible product, and I would just recommend a different brand altogether. If you work for them, it’s a hostel environment from sun-up, to sun down… sorry, not sorry. Make yourself kind to the agents, or choose a new product.

Experiencing an incredibly frustrating issue where our payroll subscription seems to have randomly terminated and no one can seem to get it back up & running despite 2 seperate hour long calls with QBO support.

I've been given no estimated ETA on when this will be fixed and I'm not looking forward to a) the angry employees mad they won't get paid until Monday & b) me not getting paid until Monday.

I've been told by one person this is happening to several people and another I'm the first person to report this (despite the fact I reported it earlier in the day). So is this happening to anyone else?

Quick question for anyone doing AR in QuickBooks Online.

A customer sends an ACH/wire covering several invoices. The money is already recorded in QBO, but the remittance comes later by email/PDF, so someone has to go back and apply that payment to the right invoices.

Does this happen to you? If so, how often, and what do you use today to handle it?

Is it still manual, or does QBO / another app already take care of it?

And when it is manual, is the remittance usually enough to match everything, or do you still have to contact the customer?