How do I get a refund?
I was contacted by Evri to say my parcel would be delivered from 4.30-5.30 yesterday. Then I got an updated email to say it would be 2.30-3.30. I waited in the flat all afternoon and then got an email at 7pm to say it had been left in a ‘shed’ with a photo. We live in a block of flats with a main door and communal stairwell. No one rang our doorbell to even attempt delivery.
I worked out from the photo that the ‘shed’ is the (private) front garden of one of our neighbours. I went round last night about 30 minutes after the email and they hadn’t taken the parcel in, and it wasn’t in their front garden. I’m really upset with this because the parcel was expensive £400+ worth of clothes, and we made sure that we were here for its delivery.
I’ve asked the retailer (phase eight) to issue me with a full refund as I don’t want them to send a package with Evri again as they didn’t even bother to deliver the package to us. I attached a picture of evri’s delivery email which shows it was left in a garden.
Do you know what I should do? I’m worried they’re going to side with Evri that it was delivered but it was literally left in a garden that isn’t ours. We didn’t nominate a safe place or anything.
Gutted as this order was my outfit for a christening and now going to have to pay for a new outfit again in store or elsewhere while arguing about this.