My MUA cancelled the morning of due to sickness, but was actually abroad doing make-up for another bride
I’m sharing my first-hand experience with Amy Rose MacDonald Makeup for any UK brides who may be researching her.
I booked Amy 10 months before my wedding for myself and members of my bridal party. Communication in the lead-up was consistently poor and I regularly had to chase for responses, including around arranging my trial and confirming the wedding-day schedule.
On the morning of my wedding, Amy cancelled by message, telling me she had developed a severe stomach bug overnight and couldn’t attend.
After my wedding, I found evidence that Amy was actually in France doing makeup for another bride that same day.
Amy did arrange a replacement artist who arrived 30 minutes after I woke up, which had not been planned. Amy told me via message the replacement artist was part of her team, had been trained by her and worked with her regularly. The replacement artist later told me was not part of Amy’s team, had never been trained by Amy and that they had only met a few times.
The replacement artist was absolutely amazing and saved the day, but finding out afterwards that what I had been told about her wasn’t accurate further damaged my trust in Amy.
There were also issues with payment afterwards. Amy didn’t initially offer to refund the cost of my trial - I had to ask, which was followed by a refund.
I also discovered that the replacement artist had been paid less than the amount I had paid Amy for the wedding party, while I had received no partial refund. When I questioned this, Amy told me £100 had been retained as an “assistant fee” for sourcing a replacement due to her illness. I had never been notified of or agreed to this charge, and it wasn’t included in my contract. Amy told me the rest had been retained due to her VAT set-up.
This resulted in an uncomfortable back and forth when I asked for the remaining money back. Amy initially disputed my request. However, After I told her I had evidence that she had been working in France on my wedding day, the money I had requested was transferred into my account without any further communication from her.
I am deeply disappointed with how I was treated and the lack of accountability from her afterwards.
I originally posted a detailed review of my experience on Amy’s Hitched supplier profile, but that profile has since disappeared. As my review is no longer visible there, and in the event her profile does not reappear, I wanted my experience to remain available somewhere for other brides researching her.