My doula ghosted then just sent me a collections notice at 37 weeks pregnant
So I have Tricare, which covers a doula for my birth. I have a lot of medical anxiety and figured it would be a great free through insurance service to have.
Boy am I dumb.
There’s only one doula in network near me. I thought, cool, I can get pregnancy support and delivery and postpartum advocacy. She had me sign a contract that said if she was not informed of birth and missed it because of me, she’d be entitled to $2k.
Early on she didn’t respond much and I was saying things like I’m scared I’ll be forced to deliver in a way I don’t want to, and instead of giving me reassurance, she said I should see a therapist. At that point, due to her unresponsiveness and lack of care, I decided maybe she wasn’t a good fit and told her I’d like to part ways.
That’s when she hit me with, “you signed a contract so you owe me $2k.” So I said ok, fine you can still be my doula I guess. I should’ve told her to fuck off but I was desperate against better judgment for whatever shred of comfort I could get on delivery day. Mind you, tricare prohibits charges for unrendered services.
The thing is, halfway through my pregnancy she was not communicating much. At 28 weeks I sent her a message I’d update my next scan and she never responded. 3 weeks went by and I figured she was busy with other clients and forgot about me. I blocked her at that point and figured if she wanted to be my doula, she’d email me.
Tonight I am HEAVILY painfully pregnant and 37 weeks exactly. I got an email saying she was sending the $2k balance to collections in 30 days due to lack of communication. So I blew up her phone, inbox, voicemail, everything because what??? I wanted a doula and she ghosted and then finally this is how she gets back to me? She also had changed her services on her website from pregnancy and postpartum doula to only supports 37 weeks+.
I really wanted patient advocacy and emotional relief for me and my husband but it seems like this doula just wants a quick buck and loves stressing me out. My husband is livid and seeking legal guidance tomorrow to fire her because I don’t think she can charge a balance for getting fired and send that to collections regardless of a private contract or not since she’s under federal Tricare regs.
So I guess I’ll be disputing a collections agency sometime postpartum. Doulas out there, is this normal or probably an empty threat? I definitely feel at fault for not feeling her out better and seeing how this could snowball when I thought I was just getting a nice free service through insurance to ease my mind.