Are Swiggy customer care agents allowed to lie to customers now?
So I needed to order a bread and some other items. I had decided to make an order on Swiggy Instamart as they were offering free bread (basically in Rs 1) if I also purchased some items worth Rs 200. So I agreed to the offer as I would get the bread as well as other items as discount.
Now during the delivery, the main item that I was looking for, the bread, was itself missing from the items. They had literally colleges l delivered every other items but forgot to deliver the main item I made the entire order for after the costly handling charges, rain charges and delivery fees - the bread.
Naturally I went to raise a complaint on the chat helpdesk and the customer care agent, Anuska Saha, promised a Rs 50 Instamart voucher that would be sent within 48 hours. I was reluctant to take it since it was not of much value compared to getting a refund in bank. But I agreed.
Fast forward to today, after 48 hours. It turns out the customer care agent on Instamart lied to me that she'll initiate a voucher! She just did that to end the chat.
When I tried to share all the relevant proofs to the customer care support today, they said they cannot do anything about their own agent's scam now? That I will have to bear with all of this?
Has anybody else been through such situation? I would've let go this matter completely since it's really not worth that small cashback voucher but the helpline lying to the customers flags something much larger and unethical from the brand.
Requesting all your support to call out this unethical practice by Instamart.