Is it just me, or is expecting a Grab driver to carry all your heavy bags getting a bit out of hand? Let's discuss.
Hey everyone,
I came across an Instagram story recently that really made me think about the current state of service culture and customer entitlement in Malaysia.
In the screenshot, a local business owner/influencer of TUG Gelato, Yong Xin Ying (@h.aileyxy) publicly blasts a Grab driver at KLIA2 because he asked her to load her own 3 bags into the car. When she told him "that’s his job" and complained about paying RM100, the driver simply offered to cancel the ride if she wasn't happy with that. She then took to live chat, claiming the driver was "verbally abusive" just for refusing to carry the bags, and demanded Grab take action.
As far as I know, Grab drivers are paid to transport you safely from Point A to Point B. Loading heavy luggage is a kind gesture/courtesy, not a mandatory requirement under their job scope—especially considering many drivers might have physical limitations, back pain, or simply want to avoid damaging a passenger's property.
It feels incredibly unfair to threaten a grab worker's livelihood and label them "abusive" on live chat just because they didn't offer a 5-star concierge hotel service for a standard ride fare. If someone wants premium white-glove service, they should probably book a premium private limousine service instead of treating a standard driver like a personal porter.
What are your thoughts on this? Should passengers expect drivers to do the heavy lifting, or is this a clear case of main character syndrome?
Lets discuss.