Regulars who ghost
Do you usually follow up with regulars who all of a sudden stop booking with you?
Logically I know that in most cases it’s probably due to reasons not even related to me and my service, but I can’t help but take it personally.
For example, a monthly regular of 3 years leaves a message to cancel their appointment and doesn’t ask to reschedule. Do you call them to see if they want to rebook? (I hate to bother people or seem pushy) Or do you figure they will call if they need you and just let it be.
I’m busy enough that I don’t need to chase clients, it’s more so that I’m just genuinely concerned about my clients and if they are happy with their treatments.