Hi everyone,

I'm posting this because my wife and I have had an extremely frustrating experience while applying for a new Airtel Xstream Fiber connection.

We registered for a new Wi-Fi connection using my wife's phone number. Shortly after, a local Airtel sales representative contacted us, collected all our KYC documents, and asked us to pay **₹1,500** towards the new connection.

After making the payment:

* We received an Airtel SMS confirming the **Digital Application Form (DAF)** had been created.

* We received an **OTP to activate the connection**, which the sales representative asked us to share, saying it was required to proceed with the installation.

* We shared the OTP, trusting that it was part of the normal activation process.

* We also received confirmation that our Wi-Fi ID had been created.

However, after some time, we received **another message asking us to pay ₹1,500 again**, which immediately raised concerns.

We tried calling the sales representative repeatedly, but he completely stopped responding.

It's now been **more than 24 hours**, and we have been continuously trying to reach him.

What's even more frustrating is that **when we call from our registered number, he doesn't answer. But when we call from a different number, he picks up immediately and keeps giving false assurances like:**

> "The engineer has already been assigned."

> "He'll reach your doorstep within one hour."

These promises have been repeated multiple times, yet **no engineer has ever arrived**, and nothing has happened.

At this point, we feel completely helpless. We depend on Wi-Fi for our daily work, and because of these repeated false commitments, we've wasted an entire day waiting.

I'm **not accusing Airtel as a company**, but this has been our experience with this particular sales representative, and it has seriously affected our trust in the process.

I have:

* ✅ Payment proof

* ✅ Airtel SMS confirming the DAF and activation

* ✅ Wi-Fi ID confirmation

* ✅ Screenshots of the sales representative's contact details

* ✅ Call history showing repeated attempts to contact him

Has anyone faced something similar?

* How did you get it resolved?

* Should I demand a refund?

* Is there any Airtel escalation team that actually responds?

Any advice would be greatly appreciated.

Thank you.

Note: I've already tried contacting the representative multiple times without success.